City of Greater Sudbury Looking for Customer Service Clerk – Bilingual – English/French at Greater Sudbury, Ontario, Canada Full Time

Section: Tenant Services

Division: Housing Operations

Department: Community Development

Initial Reporting Location: 10 Elm Street

Job Status: Limited Position – Bilingual (English/French)

Estimated Probable Duration: Seven (7) Months (may be extended)

Number of Vacancies: 1

Affiliation: Housing Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 4 – $22.08 to $24.94 per hour

The start date will follow the selection process.

This position is not eligible to work remotely

Characteristic Duties: Under the general supervision of the Manager of Tenant Services.

• Performs Reception Support Services by:
• Answer incoming calls, take messages or forward calls to the proper department or staff member;
• Greet visitors and respond to general inquiries, questions, requests for information and redirect clients to appropriate staff/department as required;
• Provide front counter Customer Service by receiving, coping and verifying incoming documentation;
• Open and record incoming mail per established office procedures and practices;
• Sort and apply postage for all outgoing mail daily;
• Transport mail from the Post Office when required;
• Maintain a log of the postage usage daily;
• Perform regular maintenance of the postage machine including adjustments, cleaning, adding ink, water, tape and refilling as required;
• Receive, prepare and send courier mail via the Corporation’s Courier Agent;
• Record and post registered mail;
• Update and circulate internal telephone lists;
• Prepare and distribute monthly back-up schedule;
• Maintain voice mail system;
• Photo copy documentation supplied by households;
• Comply summary information for the move in tenant satisfaction survey;
• Daily, open the office front door and lock the front door at the end of the day.
• Performs Secretarial and Typing Support Services by:
• Operate office equipment as required (e.g. fax, photocopier, etc.);
• Transcribe and/or format correspondence, memoranda according to specific instructions;
• Proofread all completed work to ensure correct format, spelling, grammar and numbers;
• Input and retrieve information from Yardi Property Management Software systems and other internal software programs;
• Input information into a simple data base and provide clerical assistance as required on various reports;
• Provide administrative and clerical support for the Manager of Operations;
• Provide clerical support for the Property Management Department as required including filing and/or retrieving files, move-ins/move-outs, preparation of lease renewal packages and other clerical duties as required;
• Assist with the annual review process and other property management clerical duties as assigned;
• Provide reception backup duties and other temporary backup duties as assigned;
• Other related duties as assigned.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Qualifications

• Successful completion of Secondary School (Grade XII) Education.
• College Diploma in a related discipline (e.g. business administration, accounting, office administration, etc.) from a recognized Community College with Canadian accreditation is an asset.
• Over one (1) year up to and including (2½) years of related experience.
• Good knowledge of office practices and procedures as it relates to correspondence, processing incoming and outgoing mail.
• General knowledge of Housing Corporation programs and services in order to refer the clientele to the correct department.
• Excellent communication and customer service skills to handle inquiries from clients and staff.
• Keyboarding skills to LHC standards.
• Good working knowledge of software packages such as Word, Excel, Access, GroupWise.
• Knowledge of Canada Post regulations pertaining to postage rates, postage meter and registered mail.
• Ability to operate a multi-line telephone system.
• Ability to prepare routine correspondence using proper format, punctuation, grammar.
• Well developed organizational skills.
• Excellent use of English, verbally and in writing.
• French verbal skills and a good working knowledge of written French is required.
• Ability to maintain a filing and records management system.
• Satisfactory health, attendance and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.

This job is also being posted as a development opportunity. Should there be no fully qualified candidate for this position, a candidate who can be expected to meet the required qualifications within a reasonable period of time may be considered for this position as a development opportunity.

Development opportunity range of pay: $21.11 to $23.84 per hour. The successful candidate will be paid at the reduced range until the minimum qualifications have been met.

How To Apply

If you are viewing this job posting through a website other than the City of Greater Sudbury’s, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Thursday, February 15, 2024. For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?

The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us

For technical difficulties, issues, questions or accommodations with an application made online email [email protected]