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City of Oshawa Oshawa, Ontario (Hybrid) Full-Time
A progressive city of 187,800 people located just a short 30-minute drive from Toronto, the City of Oshawa is one of Canada’s fastest growing communities that is exceptionally positioned to live, work, learn and invest. Its strategic pursuit of sustainable growth, excellent community service delivery and co-operative partnerships have enhanced its quality of life advantage, while maintaining a strong commitment to financial stewardship.
Job Title: Regular Full-Time Digital Adoption & Transformation Manager Posting Number: 004500
Department: Corporate and Finance Services Department Branch: Information Technology Services
Location: City Hall
Posting Start Date: 2023/10/11 Posting End Date: 2023/10/27 by 4:30pm
Employment Group: Exempt Salary Grade: Q- $110,381- $129,859 per annum Standard Weekly Hours of Work: 36.25 Shift Work Required: No
Job Description
Reporting to the Director, ITS/ Chief Information Officer, the Manager, Digital Adoption and Transformation is responsible for the ITS Business Relationship and Change Management functions in order to promote the adoption of digital tools and solutions to enhance business productivity and maximize value. The primary goal of the role is engagement and empowerment of staff get the most out of digital tools and solutions in support of their daily job duties.
Through change management frameworks, business relationship management skills, IT Service management methodologies, coaching, education, negotiation and influencing, this role will help business leaders understand and prioritize various technology and corporate initiatives that will advance their business performance and service delivery initiatives.
Responsibilities
- Lead the function of developing and carrying out Organizational Change Management (OCM), and Digital Transformation activities
- Manage stakeholder involvement, change management, training, communications, organization design and governance, and culture that help leading clients achieve their digitalization objectives
- Developing a digital adoption strategy and playbook for assessing and implementing technology solutions
- Developing change management plans for adopting new technology solutions
- Develop training plans and collateral on new systems and processes
- Work with existing product and solution owners to drive product and enhancement roadmaps
- Drive high user satisfaction with technology solutions and processes through business engagement and feedback
- Support and demonstrate the City of Oshawa core values of Authenticity, Courage, and Trust
Requirements
- Four (4) year University Degree in Computer Science or a related change/education discipline or equivalent combination of experience and education in a related field
- ProSci Change Management Certification
- Minimum five (5) years proven experience managing change management programs or leading technology adoption initiatives
- Extensive experience deploying and managing adoption of Microsoft Office 365 platforms and solutions including MS teams, SharePoint, Power Platform, Dynamics 365 CRM/BC, etc, Corporate HRIS, finance or ERP SaaS and PaaS solutions
- ITIL v3, Integrated Service Management Essentials certification or framework experience an asset
- Excellent knowledge of change management principles and practices
- Excellent written, verbal presentation and organizational skills
This position is eligible for hybrid work.
As a condition of employment, the City of Oshawa will require successful candidates to undergo a Criminal Records and Judicial Matters Check.
Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.
We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
City of Oshawa employees need to apply through the intranet (iConnect) in order to be considered as an internal candidate. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.
We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code (OHRC). The City of Oshawa promotes the principles of diversity, equity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. The City of Oshawa encourages applications from women, Indigenous Peoples and persons of all cultures, ethnic origins, religions, abilities, ages, sexual orientations, and gender identities and expressions.
The City of Oshawa will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities and/or needs related to the OHRC. If you require an accommodation during the recruitment process or assistance with the application process please contact Human Resource Services. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.
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