Job Summary:
To conduct research and business management analysis to support the implementation of divisional initiatives in order to improve customer service delivery, business process re-engineering, program and service improvement. To identify opportunities to improve customer service delivery, capture business requirements, develop/ maintain documentation related to processes/procedures and conduct training in support of operations and system enhancement initiatives in the Unit/Section.
Major Responsibilities:
Key Qualifications
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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