City of Toronto Looking for BUSINESS PROGRAMS & SOLUTIONS SPECIALIST (Full Stack Software Specialist) at Toronto, ON Full Time

Job Category: Information & Technology
Division & Section: Children’s Services, ChildSvcs Strategic, Business & Fin Svcs
Work Location: Metro Hall, 55 John St, Toronto
Job Type & Duration: Full-time, 3 Permanent & 2 Temporary (24 months) vacancies
Salary: $89,871.60 – $105,578.20
Shift Information: Monday to Friday, 35 hours per week
Affiliation: Non-Union
Number of Positions Open: 5
Posting Period: 28-Oct-2022 to 18-Nov-2022

This is an opportunity to join one of the most innovative and collaborative teams in the City of Toronto, the Digital Transformation team in Toronto Children’s Services.

We provide strategic leadership in digital client services and process transformation for the Children’s Services Division. Our goal is to help families with young children and support Early Learning & Child Care organizations in Toronto. High quality, accessible care and learning at a young age is an important factor for a child’s growth and development.

The City of Toronto is recognized as one of Canada’s top employers, and offers a comprehensive health care, parental leave and pension benefits package, ongoing learning and development, and the opportunity to grow your talents to make a positive impact on the lives of individuals and families in Toronto.

We are a team that values teamwork, work/life balance, and flexible working arrangements. We work mostly from home except for in-person collaboration with colleagues. We welcome team members from diverse backgrounds and strongly believe diverse voices strengthen our innovation and customer focus.

We are a team that is excited about technology and its potential to make lives better for all families and residents. We use modern technologies and methods such as Cloud-based development, Agile Delivery, DevOps, and Customer Experience design. We take pride in our craftsmanship and seek to continually evolve and innovate.

To learn more about our team and what we’re about, please see https://www.linkedin.com/showcase/digital-transformation-tcs/

About the Role:

We are looking for a Business Programs and Solutions Specialist (Full Stack Software Specialist) to join our award-winning solution development team with Toronto Children’s Services. You will join a tight-knit, cross-functional team of technology professionals, who work together to achieve digital transformation for the City of Toronto and its residents.

This engaging role offers not only a chance to make a difference but also provides the opportunity to enjoy a wide array of City of Toronto Employee Benefits, subject to eligibility. Working arrangements will include a blend of in-person collaboration and working from home.

We take learning and development seriously. As a member of our team, you will have access to training opportunities and be able to utilize the latest tools and techniques while working alongside highly talented and experienced professionals. You will be coached and provided with opportunities to further develop your leadership and technical abilities.

What will you do?

You will be responsible for leading the design and implementation of end-to-end IT business solutions, using Java, Full Stack technologies, and Cloud Computing techniques. You will also provide leadership, guidance, and supervision to team members, and manage the implementation of technical solutions that support the Division’s initiatives.

Working with Product Owners or Project Delivery Managers, you will lead the design and development of full-stack solutions to meet changing business needs. This role will have you lead the team through the application development life cycle, contributing to and reviewing, user stories, acceptance criteria, and acceptance test scenarios; participate in Agile planning, daily Scrum, Sprint review, Backlog refinement and Retrospective sessions; develop business rules and logic and data access logic; and perform analysis and design duties, as well as programming, data modelling, scripting, testing, documentation and deployment preparation.

You will play a leadership role in software engineering, ensuring that developed solutions are highly functional, secure, performant, integrated and sustainable. Team members will look to you for your judgement and expertise in industry trends and practices, including areas such as Agile development, software methodologies, coding frameworks and tools, quality practices, automated testing, design and code reviews, and DevOps continuous integration and deployment. As a lead, you will supervise, motivate and train assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning, and encouraging innovation.

You will be part of the extended community of technology professionals at the City of Toronto, including those in other divisions and in corporate areas, such as Technology Services and the Office of the Chief Information Security Officer. You will work with this community to both align with, and influence, future directions at the City. Children’s Services is often one of the first groups to do pilots or proof of concepts of new technologies at the City, and you will participate in this ground-breaking work.

As a Business Programs and Solutions Specialist (Full Stack Software Specialist), you will be exposed to various aspects of the role: hiring of talent, working with vendors, assisting in preparing RFPs and RFQs, and participating in technical solutions selections. You will work with a diverse range of technology professionals, and attend training and conferences in order to influence our solutions with industry trends and directions.

You will lead various stages of projects and project teams, members and resources, and collaborate closely with Project Managers, Stakeholders and Business Units. Not a stranger to project management methodology, you will prepare business cases, project charters, concept documentation, project plans and related materials that contribute to critical divisional initiatives. You will ensure successful delivery of solutions through proper coordination, resource management, quality assurance, contingency measures and risk solutions, while leading the definition and evolution of the integrated change management process. We will also rely on your input into the assigned budget, to ensure that expenditures are controlled and maintained within approved budget limitations.

Your process improvement skills will help you create business solutions that transform the delivery of civic and municipal services to Torontonians, and City clients and staff. This role will provide you with an opportunity to continuously improve the service delivery, and adopt new approaches and technologies. Ensuring effective relationships with business leaders and stakeholders, together with your team, you will generate ideas, prototype options and improve the service and experience for the clients.

What do you need to succeed?

You must also have:

• Ability to represent the perspective of software development in cross-functional discussions, including managing stakeholder expectations regarding estimates, and negotiating the scope of deliverables.
• Well-developed interpersonal, written, and verbal communication skills, including creating proposals, presenting ideas, and facilitating discussions to resolve issues or introduce new concepts.
• Knowledge of principles and methods for analyzing business needs, proposing and assessing suitable options, and designing client-centric solutions, such as user experience design and customer journeys, would be an asset.
• Knowledge of developing software applications that utilize microservices architecture, cloud-based platforms such as AWS, or intelligent agents/solutions, would be an asset.
• Familiarity with relevant government legislation in the area of Occupational Health and Safety, Municipal Freedom of Information and Protection of Privacy Act, Accessibility for Ontarians with Disabilities Act, and other relevant legislation and regulations would be an asset.

While all qualified applicants will be considered, lived experience as an Indigenous person, a Black person, or a member of an equity-deserving group is a strong asset.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’s Mandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.