City of Toronto Looking for Career Opportunities: SYSTEM DEVELOPMENT SPECIALIST (32068) at Ontario Full Time

Career Opportunities: SYSTEM DEVELOPMENT SPECIALIST (32068)

Requisition ID 32068 – Posted – METRO HALL – Business Solutions Services – L79 Full-time – Full-time

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Job ID:32068

• Job Category:Information & Technology

• Division & Section:Technology Services, Technology Services Delivery

• Work Location:Metro Hall, 55 John Street

• Job Type & Duration:Full-time, Temporary (9 months) Vacancy

• Hourly Rate:$49.44 – $54.16

• Shift Information:Monday to Friday, 35 hours per week

• Affiliation:L79 Full-time

• Number of Positions Open:1

• Posting Period:17-Oct-2022 to 31-Oct-2022

• As a member of the Business Application Solutions team in the Technology Services Division, you will provide systems analysis and computer programming expertise and advice related to application development and sustainment.

  Major Responsibilities:

• Performs analysis and design duties as well as programming, modelling and scripting, testing, documentation and deployment preparation.

• Coordinates and prepares needs analysis and detailed systems design.

• Conducts user interviews to determine detailed systems requirements.

• Completes preliminary analysis, system and functional design, workflow diagrams for quality systems development.

• Designs, codes, tests, implements and maintains enterprise systems.

• Designs and develops systems that comply with access and privacy legislation.

• Coordinates and develops program specifications and documentation.

• Designs and conducts all levels of testing i.e. unit, system, integration, regression, performance, security, usability, optimization/configuration and coordinates user acceptance testing.

• Liaises and coordinates with internal and external consultants in detailed systems deliverables and technical problem resolution.

• Implements enterprise in-house developed/custom/packaged systems and systems changes.

• Tests integrated systems to ensure system compatibility and proper functional integration.

• Provides application maintenance and enhancement including implementation of vendor systems fixes and patches.

• Conducts quality assurance on departmental and external developments.

• Develops systems interfaces between enterprise and departmental systems.

• Performs information and application data conversions.

• Provides development support to users by providing technical assistance and troubleshooting.

• Provides documentation and instruction/training to users of the system.

• Designs and develops application security interfaces to enable clients in controlling and administering access to their systems.

• Provides expertise, advice and technical skills for information and application service delivery.

• Conducts research and evaluation of hardware/software/framework and makes recommendations.

• Recommends, presents and demonstrates system solutions to City management and corporate business clients.

• Conducts presentations, system demonstrations and system walk-throughs at project review meetings.

• Participates as a team member in the execution of project plans providing technical expertise and advice re: architecture, development tools, work effort estimates.

• Directs the activities of staff, mentors, and recommends training.

• Contributes to project charters, statements of work and project plans, project status reports and variance explanations, risk identification and mitigation planning.

• Conducts research, investigates and recommends best practices for information and application services.

• Contributes to post-implementation project reviews.

• Recommends improvements to current methodologies, processes, standards, policies and guidelines.

• Contributes in planning of future system growth and provides detailed work plans.

• Participates in enterprise projects.

• Conducts feasibility studies, business cases, RFI/P/Q’s, technical reports by researching and participating in evaluations and recommending solutions.

• Determines user training needs.

  Key Qualifications:

  Your application for the role ofSystems Development Specialistshould describe your qualifications as they relate to:

• Post-secondary education in Computer Science or a related discipline with extensive development/sustainment experience in large-scale IT solutions, or the approved equivalent combination of education and/or experience.

• Extensive experience in utilizing project management software and completing software projects in various enterprise computing environments and solutions such as Salesforce CRM, telephony CTI integration and call center workforce management, business Intelligence platform.

• Extensive experience in eliciting, driving and/or developing solution requirements ensures that business needs and requirements have been adequately defined and/or the root cause of the problem accurately stated.

• Extensive experience in solution design, development, implementation and support in Call Center technologies such as Cisco UCCE system integration, Salesforce CRM, Verint Impact 360 call recording, workforce management and quality monitoring and performance management, including planning, program management, project delivery, contract management, cost recovery management (i.e., service fees, permits), service requests and work orders using the web, geospatial and mobile technology.

• Extensive experience in writing solution architecture documentation, using structured systems analysis and design techniques, systems development methodologies and templates.

• Considerable experience in integrated workflow management solution support that serves the areas of asset management, including planning, program management, project delivery, contract management, cost recovery, service requests and work orders using the web, geospatial and mobile technology.

• Considerable experience in data analysis uses MS SQL and Oracle PL/SQL coding techniques to extract reports upon information, business trends, insights and metrics from data stored in the database.

• Considerable experience in application program interface development

• Experience using some of the following or equivalent tools and methodologies is required. Examples include ITIL, Project Management Methodology (PMBOK compliant), Java/J2EE, Oracle Database Microsoft Windows Server/IIS/.Net/SQL Server, Salesforce, Cisco UCCE, Verint Impact 360, HTML5, JavaScript, JQuery, Bootstrap, REST APIs including JSON and XML APIs

• Experience with a variety of software packages, including MS Office (e.g., Word, Excel, PowerPoint), process design software (e.g., Visio), software requirements management, project management software (e.g., MS Project), software version control (e.g., Bitbucket, GitHub) and business intelligence (e.g., MS SSIS/SSAS/SSRS, SharePoint).

  You must also have:

• Ability to elicit, drive and/or develop application requirements to ensure that business needs and requirements have been adequately defined and documented and/or the root cause of the problem accurately stated.

• Excellent communication, problem-solving, leadership, facilitation and interpersonal skills.

• Strong customer service orientation along with a demonstrated ability to establish and maintain effective stakeholder relationships.

• Ability to work effectively as a team member, collaboratively with others in multidisciplinary team environment and work independently, as required.

• Advanced time management and estimation capabilities, and ability to perform several tasks and projects concurrently.

• Ability to develop technology standards, techniques and product specifications.

• Knowledge of current and emerging technologies and skills to evaluate and recommend new technology for introducing a complex technical environment.

• Ability to develop project plans, projections and cost/benefit analysis of proposed solutions.

• Enterprise integration design and development knowledge.

• Ability to develop and maintain database and application design, specifications and operational documentation.

• Ability to develop, maintain and execute both test plans and disaster recovery plans.

• Ability to work flexible hours including days, afternoons, nights and weekends, as required.

• Ability to be on call for support of production systems, as required.

• Ability to travel across various office locations within the City of Toronto, as require

  Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City’sMandatory Vaccination Policy. Candidates will be required to show proof of vaccination during the recruitment process.

  NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

  City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’sInternalJob Posting Portal.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.Disability-related accommodation during theapplication processis available upon request. Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .