City of Toronto Looking for FIREFIGHTER INFO & COMM SYSTEMS at Ontario Full Time

FIREFIGHTER INFO & COMM SYSTEMS

• Position ID: 45007

• Job Category: Emergency, Fire and Paramedics Services

• Division & Section: Fire Services, Fire Svcs Comm, Tech & Org Performance

• Work Location: FIRE & PARAMEDIC HQ & EMS STATION 53, 4330 Dufferin Street, North York, ON M3H 5R9

• Job Type & Duration: Permanent, Full-time

• Hourly Rate: $45.06/Hour

• Shift Information: On Call rotation, twenty four (24) hours a day, seven (7) days a week

• Affiliation: L3888 Firefighters

• Number of Positions Open: 1

• Posting Period: 06-Mar-2024 to 27-Mar-2024

Job Description

Major Responsibilities:

Under the direction of the section’s Captain, the successful candidate for Wireless & Systems Technician, within the Radio section of the Toronto Fire Services (TFS) Technology Division, will be responsible for maintaining and maximizing benefits from TFS specific communications technology environments and subscriber devices utilized to support program delivery.

The Wireless & Systems Technician role involves the installation, repair and preventative maintenance of various telecommunications, data communications and electronic equipment, as well as the provision of technical guidance to field personnel. The primary functions associated with this role include, but are not limited to, the following core services:

• Provides support to the Division on the specific technology applications being implemented and utilized in support of program delivery (e.g. NG911 Telephony, Radio, emergency dispatch applications);

• Provides support of TFS specific voice and data environments; NG911, SIP, VoIP, PBX, call management, voice & data recording and retrieval;

• Ensures telecommunications systems are constantly available and align with TFS disaster recovery and business continuity goals;

• Provides support of software and hardware. This includes the implementation, installation, configuration, maintenance, system administration, security administration (Cyber-Security), account management, performance tuning, upgrades, firmware/software updates and patching of telecom related servers, client workstations, network switches, telecommunication devices, data centre equipment, backup devices, applications and tools;

• Applies understanding of security best practices to implement security measures and ensures policy compliance related to contact center data protection, privacy, and regulatory standards;

• Utilizes strong problem-solving skills to diagnose and resolve technical issues affecting contact center operations. This may involve analyzing system logs, conducting root cause analysis, and implementing corrective actions to minimize downtime and disruptions;

• Assesses impact of telecommunications technology on service delivery and develops recommendations, including opportunities for maximizing technology and improving business performance;

• Evaluates the efficiency and effectiveness of deployed or future technologies and contributes to telecommunication systems strategies. Analyzes business requirements, conducts feasibility and participates in cost/benefit studies;

• Liaises with internal and external stakeholders to resolve technical problems, maintains up to date knowledge of new releases and changes to applications;

• Designs system specifications; preparing requirements for ensuring proper system testing, implementation and operation;

• Prepares system and user documentation and supporting information to facilitate transfer of knowledge and provides consultation, technical support and training to the Division on the specific telecommunications technology;

• Monitors networks and systems for performance and capacity. Analyses and resolves network or circuit issues in a timely fashion;

• “On-Call” required, twenty four (24) hours a day, seven (7) days a week

Key Qualifications:

Your application must describe your qualifications as they relate to:

1. Post secondary degree or diploma in the field of telecommunications or computer science or related discipline with several years of progressively more responsible experience in developing/maintaining complex telecommunication systems or the approved equivalent combination of education and/or experience.

2. Proven technical skills with voice networking, SIP, VoIP, PBX, TDM, Avaya Aura, Cisco etc. with strong working knowledge of voice networking systems, contact centres, system administration, network communication including Local & Wide Area Networks, Routers, Gateways, Switches, PBX, Firewalls and all related technologies:

3. Proficiency in administering platforms such as Avaya, Cisco, or other contact center solutions is highly desirable. A high level of understanding of SIP, and VoIP technologies;

4. Industry recognized Certifications preferred.AVAYA Certification (eg. ACIS/ACSS/ASTA/ASAC/ASDC), Cisco Certification (eg. CCNA, CCNP) Windows/Linux etc.

5. Proven technical and analytical skills to develop, support, and adapt complex applications such as mission critical fire dispatch systems and data centre operations.

6. Knowledge and practical experience configuring and deploying servers/workstations, server/workstation software patching, cabling, etc.

7. Experience supporting networked environments including system administration functions using Windows Server, Windows 10/11, Linux, TCP/IP network/hardware operating systems.

You must also have:

1. Proven commitment to customer service, performance quality and continuous improvement.

2. Excellent interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation and reports on problems and to deal effectively with all levels of management and staff.

3. Proven analytical and problem solving skills.

4. Previous experience in working effectively with a group of multidisciplinary staff in a project team setting.

5. Ability to work with competing demands, prioritize and meet deadlines.

6. The ability to work day, afternoon and night shifts, including weekends and statutory holidays on an “On Call” schedule.

7. Travel within the City of Toronto required.

8. Must be physically able to lift, carry, move heavy equipment, climb ladders and manoeuvre in small spaces.

9. Must possess a Driver’s License, Class “G” or better, valid in the Province of Ontario and be able to maintain same.

10. Must pass a Police background check

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request .Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .