The Customer Service Representative Clerk B works under the general supervision of the Supervisor of Customer Services, and is responsible to provide responses to citizen complaints, commendations, and inquiries that are submitted to Transit from the 311 Contact Centre. This includes routing and expediting Customer Service Requests to appropriate personnel for investigation and response based on levels of escalation. The position prepares and delivers Transit’s responses to citizens, in either written or oral format. Duties performed by the Customer Service Representative Clerk B ensure the general public is provided with a professional, helpful and efficient support service.
As the Customer Service Representative Clerk B, you will:
Your education and qualifications include:
Conditions of employment:
CORE COMPETENCIES for ALL EMPLOYEES OF THE CITY OF WINNIPEG:
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