Log In
Sign Up
Recruitment Details
Information Systems Specialist – Support Desk
Department: Community Services, Innovation and Technology Division
Designated Work Location: Millennium Library – 251 Donald Street
Position Type: Permanent, Full-time
Salary: $2,729.34 to $3,665.45 biweekly as per Schedule A-1 Grade 3 within the WAPSO Collective Agreement;
$2,729.34 to $3,573.13 biweekly as per Schedule A-2 Grade 3 within the WAPSO Collective Agreement
- In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2.
Employees of the bargaining unit who are on Schedule A-2 at the time of ratification will continue to be paid in accordance with Schedule A-2.
Employees of the bargaining unit who are on Schedule A-1 at the time of ratification will continue to be paid in accordance with Schedule A-1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade) in which case they will be placed on Schedule A-2 and subsequently follow article 25-2 (Position Evaluation – Treatment of Incumbents).
Posting No: 123622
Closing Date: October 3, 2023
Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.
Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.
Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.
The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.
Requests for Reasonable Accommodation will be accepted during the hiring process.
Preference to internal applicants may be applied.
Job Profile
Under the direction of the Applications Support and IT Projects Coordinator, Information Services, the Information Systems Specialist (ISS) is responsible and accountable for assigned projects for the Community Services Department (CMS) Support Desk activities.
The Information System Specialist is accountable for the maintenance, support and operation of system software, and network software and hardware components to which they are assigned. In particular the ISS will be responsible for managing projects for the CMS Service Desk including the strategic planning, policy and procedure development and high quality support.
As The Information Specialist – Support Desk You Will
- Participate or lead project management activities as assigned to further the project goals and meet the project requirements.
- Provide technological and data support for the CMS systems.
- Manage, create and maintain documentation for CMS Information Services processes and procedures.
- Manage the Departmental IT asset management and network inventory software tool.
- Perform other duties consistent with the accountabilities of the position.
Your Education And Qualifications Include
- Bachelor’s Degree in an Information Technology related discipline, or equivalent combination of education and experience.
- ITIL Foundation Certification.
- A minimum of four years of experience working within an IT service delivery environment including developing and providing support desk deliverables.
- Demonstrated knowledge of project management principles and of the Project Management Body of Knowledge guidelines (asset).
- Ability to overseeing and lead a technical support team by planning and maintaining work systems, procedures, and policies that enable and encourage a high level of performance. Including the ability to motivate and direct project members and subordinates.
- Demonstrated aptitude for discerning business or user requirements and translating them into feasible technical solutions.
- Strong analytical and problem solving skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
- Ability to create and maintain professional relationships with all levels of the organization (peers, work groups, customers and supervisors).
- Demonstrated ability to investigate, analyze, evaluate and resolve a wide variety of project, network, desktop, software and hardware related issues and make recommendations as required.
- Capable of multi-tasking and highly organized, with excellent time management skills.
- Ability to create and maintain process and system documentation.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- The ability to establish and maintain a positive, respectful, healthy work environment that supports the physical, psychological and social working relationships with members at all levels in a team environment.
- Demonstrated ability to analyze information quickly and make sound decisions.
- Ability to maintain a current knowledge of related industry applications and tools.
- Strong understanding of the organization’s goals and objectives.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.
Conditions Of Employment
- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Search information please visit: www.winnipeg.ca/police
- Valid Manitoba Class 5 Driver’s License.
- Must be physically capable of performing all of the duties of this position (i.e. lifting, etc.).
How To Apply
APPLY ONLINE, including all documentation listed below:
- Current resume AND/OR Application Form (Required).
- Applications submitted without REQUIRED documentation will not be considered.
- Your application documents must clearly indicate how you meet the qualifications of the position.*
Notes
Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ’s or contact 311.
Hours of Work: Monday through Friday 8:30am – 4:30pm (35 hours per week)
Employee Group: WAPSO
Position Reports To: Coordinator of Data & Applications
Only candidates selected for interviews will be contacted.