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Civic Motors Honda is currently seeking a Service Reception / Appointment Coordinator to join our team. If you are looking for an exciting new opportunity with career potential, you are encouraged to apply!
Responsibilities:
The Reception / Appointment Coordinator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and sales departments within the dealership.
- Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
- Gather accurate customer information to create a database for continual follow-up and retention
- Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
- Utilize computer skills within our Internet department to increase appointments, sales and customer retention.
- Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered
- Utilize phone skills to set solid appointments with daily customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other generic leads and service and parts customers.
- May also include the following Reception duties:
- Greeting customers visiting the service dept.
- Professionally answering phone calls
- Taking payments from customers and issuing receipts along with other office duties.
- Responsible for sending mail
- General filing and photocopying
Qualifications:
- Presentation skills – ability to present information in a clear and professional manner.
- Teaching – ability to teach others how and why to perform their job
- Time Management – manage one’s own time
- Typing – ability to type efficiently
- Mathematics – using mathematics to solve problems.
- Basic computer skills
- Possess an acceptable driving record and valid driver’s license
- Ability to work with all levels of management and staff
- Ability to work independently, with little or no supervision
What We Offer:
- Competitive Compensation Package
- Opportunities for Career Advancement
- Fun & Supportive Culture
- A great place to work!
Job Type: Full-time
Experience:
- appointment coordinator: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
