Clarity Eye Looking for Medical Office Manager at Scarborough, ON Full Time

Office Manager- Medical office

Busy ophthalmology office requires an experienced mature responsible team member to look after the day to day activities at our Scarborough and Ajax sites.

Responsibilities

• Provide onsite leadership and oversight of the Scarborough and Ajax offices in order to ensure the highest quality of service to our patients.
• Inspire, motivate and encourage team members to improve productivity, engagement and retention of patients. Ensure the team is able to succeed in their duties by providing coaching, development, training, mentorship and education as required.
• Oversee daily operations ensuring smooth operations, maximum productivity and operational excellence. Work collaboratively with other clinic staff, management and doctors to improve efficiencies, processes and procedures in the clinic.
• Monitor the clinic’s environment to identify problems, concerns and opportunities for improvement.
• Ensure team has sufficient and appropriate resources to deliver exceptional patient care.
• Focus on meeting and exceeding goals set while controlling operational costs.
• Work with senior management to prioritize equipment and facility needs.
• Assist with sourcing and purchasing as needed.
• Ensure clinic’s compliance with health regulations and standards.
• Mange all compliance programs to ensure patient and employee safety including working in accordance with the clinic’s Health and Safety Program and applicable workplace legislation
• Support recruitment efforts.
• Ensure smooth communication throughout a patient’s visit. Answering, greeting, scheduling, confirming and ensuring professionalism in all communications with patients
• Perform weekly staff scheduling for the office including organizing lunch breaks for staff.
• Cross-training of staff in multiple positions in the clinic as needed.
• Triaging On-site urgent consults.
• Any other tasks as required by the Operations Manager.

Skills and Qualifications

• Ability to build effective relationships and work productively in a multidisciplinary team environment.
• Effective critical thinking, decision making and problem-solving skills within a fast-paced environment.
• Excellent communication skills
• Customer service excellence
• Comfortable with navigating Oscar EMR and possess the ability to learn new software quickly
• Excellent execution skills and organization skills
• Skill and experience in supervision, teamwork/team building, conflict management and a commitment to staff development
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Strong knowledge of ophthalmology terminology is an asset
• Previous experience in a medical/doctor’s office or clinic environment preferred and or strong interest in health services field
• Ability to work efficiently and efficiently with minimal supervision.

Position details

• Permanent, full-time position. Company Benefits.
• Regular hours of work are Monday to Friday and must be available to work evenings and weekends as need to train, supervise, and cover shifts.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person