Clean Cut Energy Looking for New Customer Onboarding Specialist at Guelph, ON Full Time

We are seeking an experienced, motivated and highly organized person to fill the role of full-time New Customer Onboarding Specialist to provide excellent service to our new customers and undertake onboarding activities within our billing department.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, multitasking, prioritization, policy compliance, and data / information management are needed for success. Must be experienced working in fast paced high volume environments.

This is a full-time remote (work from home) position. Applicants must reside in Ontario, Canada

Set Working Hours: 8:30am – 5:00pm Monday to Friday, 37.5 hrs/wk,

Compensation: $45,000 – $50,000 (depending on experience) starting salary plus annual Health Spending Account and extended health coverage available after successful completion of 3 month probationary period

Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corp and Living Wage business. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATERfactor System technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.

You have:

• Post-Secondary education in Administration, Business, or other discipline with equivalent experience

• 2+ years of relevant experience

• strong computer (MS Office and Google) and database skills, specifically with spreadsheets

• experience working in fast paced high volume environments

• ability to interpret and follow corporate policy and procedures

• very high attention to detail with a focus on accuracy with large volumes of information

• strong ability to work with numbers

• strong problem-solving skills with the ability to investigate and resolve issues

• strong communication and customer service skills

• conflict resolutions skills

• highly organized

• very strong time management and prioritization skills with many tasks and fluctuating workload levels

• demonstrated experience working independently and dependably

• friendly, helpful and patient

• a professional customer service telephone manner

• work well independently as well as in a team

• self-motivated and takes ownership of work

• clean criminal record supported by Criminal Record Check

Responsibilities include:

• taking customer calls and emails – addressing account and billing related questions, providing information and resolving billing issues

• responding to emails and calls from clients (Property Managers and Developers)

• implement CCE Customer Complaints Policies & Procedures

• identifying billing errors and requesting bill correction from management

• maintain accurate database of client files including information regarding contact, payments and communication

• opening customer accounts

• identifying and documenting account issues for resolution

• maintain an ongoing up to date status of onboarding activities for new buildings

• ensure all other administrative tasks are completed associated with a new building (i.e., create building folder, add new building information such as fees and rates to the system, calculate % savings fee)

• ensure Welcome Packages are created and always up to date with current information such as administrative fee changes (updated once a year)

• scheduling meter installation or wire repair appointments for technical staff

• assisting with the development and updating of operational policies and procedures

• review and contribute to Conditions of Service updates annually

• preparation of letters and summaries

• work in accordance will all CCE company policies and procedures

• attend team meetings and regular touch-in calls

• general office duties as assigned

Application deadline is December 11 2022. Applicants are encouraged to apply early.

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

Only those candidates selected for an interview will be contacted.

By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application.