is more than just a tech company–we are a global leader that is transforming the legal experience for all by
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We are currently seeking a Team Lead to join our Customer Onboarding team in Ireland. This role can be performed from our Dublin office, remotely across Ireland, or a combination of both.
Our Customer Onboarding team is hyperfocused on providing an exceptional onboarding and customer experience throughout our customers’ lifecycles. We are a dedicated team who enjoy what we do and are serious about truly making a positive impact on our customers’ businesses.
Who you are:
We are looking for a go-getter to join our Customer Onboarding team as a Team Lead. Reporting to the Sr Manager of Customer Success, EMEA, the ideal candidate will be a player-coach, bringing coaching, mentorship, and administration to a team of Onboarding Specialists. The Team Lead will champion the team’s goal of helping our customers activate with Clio – ultimately driving revenue growth and retention – by being trusted business advisors and expert guides through the key onboarding phase of our customers’ lifecycles.
Highly organized and technically strong, the ideal candidate is a consummate people person who is confident, articulate, and sensitive to the needs of both customers and internal employees; with deep empathy for ensuring that needs are understood and expectations are not only met, but exceeded.
. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
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