At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary
The Procurement and Supply Management (P&SM) department ensures internal stakeholders have the appropriate products and services to deliver customer needs. P&SM manages the complete supply chain and relationship with CN’s suppliers. The Performance Team has the mission to support the P&SM department to meet its strategic objectives. Its members work to improve departmental efficiency by leading projects, developing key capabilities and indicators, standardizing processes, providing training and coaching, and overseeing the department governance.
The Manager, Performance is responsible for overseeing and leading a team of analysts. The incumbent coordinates and manages a portfolio of programs and mandates under the responsibility of the Performance Team. The incumbent acts as an influencer and facilitator for strategic discussions within the department. In addition, the role ensures the development of strategic capabilities such as data analytics, process management and continuous improvement. The Manager, Performance plays a role in the definition of departmental goals and the disciplined tracking of key performance indicators. In many aspects, this position acts as a change catalyst within the department by challenging the status quo, proposing valuable initiatives and managing changes and transitions.
Main Responsibilities
Lead and Manage the Performance Team
· Lead the definition and planning of team objectives and mandates, and readjust the plan based on P&SM priorities
· Determine the team’s focus and capacity allocation based on the opportunity pipeline, the department’s objectives and priority changes
· Coordinate efforts and leverage synergies by understanding links between projects and mandates
· Manage and support team members in the execution of projects and tasks
· Coach team members to build technical skills and to improve efficiency in delivery
Enable Strategic Planning
· Support the P&SM leadership team in strategic planning and measurement (e.g. reviews, strategic discussions, goals and measures definition)
· Lead the communication of strategic plans through specific events and continuous efforts
· Act as an advisor in gathering benchmarks, research and studies to feed department leadership discussions
· Ensure the alignment of ongoing projects and initiatives with departmental targets and objectives
Build and Sustain Performance Capabilities
· Lead efforts to define and implement the department’s program management practices to ensure alignment, prioritization and execution of critical efforts
· Lead the delivery of the departmental analytics roadmap, including the capture and prioritization of opportunities, the development and roll out of new data tools/platforms, the education of stakeholders on analytics practices and the improvement of self-service analytics adoption
· Lead the definition and tracking of departmental key performance indicators, including supporting other teams to compile data, measures and reports
· Lead the sustainment and improvement of the department’s processes, including managing cross-functional initiatives
· Lead the roll out and sustainment of a lean management system by being a lean leader role model and coaching others in developing similar skills
Support Reporting Requirements
· Act as a key contributor for preparing departmental communications such as executive and board level reporting
· Coordinate reporting efforts as per the needs of internal stakeholders (e.g., DJSI response to Supply Chain questions)
· Lead the execution of various executive governance committees
Working Conditions
The role has standard working conditions in an office environment.A business casual dress code is required.
Requirements
Experience
Performance Management
· Minimum 7 years of relevant experience in process management, data analytics, strategic planning and/or sustainable procurement
o Minimum 3 years of experience in similar roles including management consulting, performance management and continuous improvement
Education/Certification/Designation
· Bachelor’s Degree in Administration, Management, Supply Chain, Engineering, or equivalent
· Master’s Degree in Business Administration (MBA)*
· Certification in continuous improvement methodologies
· Certification in Project Management
· Certification in Program Management*
*Any designation for these above would be considered as an asset
Competencies
· Collaborates with key internal stakeholders to enable higher productivity
· Builds and maintains an internal network to support a better overall work experience
· Cultivates relationships to proactively support customers
· Develops and empowers oneself and others through leadership to ensure CN’s continued success, while fostering diversity and recognizing contributions
· Acts as a facilitator in inspiring others with impactful communications and adapts well to the audience including with large teams in workshops
· Promotes ideas and innovates to create value while evaluating impacts
· Applies analytical thinking to make recommendations that pursue sustainable performance
· Tech-savvy and stays current with industry trends to elevate expertise and work
· Manages a portfolio of mandates through Project Management best practices
· Fluently bilingual both written and verbal (English, French)*
*Any skills/attributes for these above would be considered as an asset
Technical Skills/Knowledge
· General Microsoft Office skills
· Good knowledge of data modelling for analytics, self-service analytics enablement, data analysis and visualization tools such as PowerBI and Tableau
· Proficient in process mapping, analysis methodologies and continuous improvement concepts and principles (e.g. lean, process reengineering, root cause analysis)
· Knowledge of Enterprise Resource Planning (ERP) such SAP*
*Any skills/attributes for these above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
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