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Canada’s specialist in managed laundry systems, has been providing vended laundry equipment and service to the multi-residential housing industry for over 70 years. Coinamatic currently services over 22,000 customer locations across Canada with sustainable laundry solutions, top of the line Maytag and Alliance equipment and ultimate customer service with a 24/7 multilingual call center supported by a coast to coast national service team.
The driving force to our success continues to be our customer service. As we build upon our 75-year history, growth and innovation are at the forefront of our strategic goals. Over the past five years we’ve doubled in size, pioneered new advances in laundry room technology, and modernized our systems. In being a people-centered company, we provide professional development, promotional opportunities, and a learning environment to continue to innovate. If our spirit of innovation and customer-focused approach speaks to you, we’d like to meet you!
About the Role:
This position will assume a key role with the Coinamatic Client Support team, with a focus on being responsible for incoming client support tickets, managing and assigning task-oriented work within the team, identifying opportunities to drive efficiencies, handling escalations and acting as back up for the Director, Business Operations when required.
Hybrid role: 2-3 times a month or as needed.
What you will do:
- Managing and assigning task-oriented work to respective team
- Tracking and reporting back on tickets assigned to monitor performance and support delivery of the highest standard of customer service
- Being the primary person responsible for the client support ticket queue in FreshDesk
- Liaise with Sales Support on agreement or set up discrepancies
- Liaise with Sales and Operations to resolve payment or account set up issues
- Identify opportunities to develop and implement continuous improvement processes to drive efficiency and effectiveness of the team and wider organization.
- Work with peers in a strong team atmosphere, collaborating, influencing, and improving items outside of normal ownership.
- Available to handle escalations and act upon as required.
What we are looking for:
- 3-5 years of experience in Administrative role
- Previous supervisory experience an asset
- Ability to adapt to new systems and applications quickly and to proactively explore functionality within
- Prior experience preferred: Microsoft CRM, FreshDesk, Excel
- French Language Skills is a plus
- Solid communicatorr
- Strong initiative to respond appropriately to changes in responsibilities and priorities.
- Dynamic, high-performing, team-player who thrives in fast-paced environment.
- Well-organized with ability to prioritize tasks effectively to meet deadlines
- Ability to identify, collaborate and problem-solve issues and understand overarching business priorities
- Proactively supports peers to promote knowledge-sharing, collaboration, and development
- Detail oriented with focus on identifying root cause issues, summarizing findings, and proposing solutions appropriately for their internal customers
Here’s a few highlights of the benefits you’ll enjoy:
- Competitive wages
- Health plans (medical, dental, vision, life and disability)
- Paid time off
- RSP & company match
- Training programs
- Education/certification reimbursement
Application Process:
Please visit our Careers page by clicking on the link below and submit your application for further consideration.
https://wash.wd5.myworkdayjobs.com/wash
Coinamatic is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. If you are contacted for an interview, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing a great candidate experience.
