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The Front Desk Agent will work with our team to provide guests with exceptional service and memorable experiences.
Responsibilities and Duties:
Duties include guest check in/out, pleasant and courteous guest service, taking reservations, phone answering, transaction accuracy, maintaining cleanliness and assisting in all other departments.
- Resolve guest complaints or conflict situations
- Book and record accurately all hotel room reservations or inquiries
- Ensure all incoming calls are answered in a professional manner and according to hotel policies
- Make, confirm, change and cancel reservations
- Use up-selling techniques to increase reservations revenue
- Ensure that check in/checkout standards are being met
- Assist guests in accessing hotel facilities and services as well as services available in the community.
Qualifications:
- Hotel Experience strongly preferred
- Professional presentation
- Excellent communication skills (a second language is an asset)
- 100% punctual, dependable and ready to advance and learn
- Excellent problem-solving skills and the ability to work well under pressure and stressful situations
- Exceptional multitasking skills and ability to be empathetic to guest needs
- Ability to work with computers
- Ability to do other work as needed (mainly breakfast & laundry)
Job requires evenings and weekends.
Job Types: Full-time, Part-time, Permanent
Salary: From $16.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Every Weekend
- Night shift
- On call
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
- hotel: 1 year (preferred)
