Comfort Keepers Victoria Looking for Scheduling Coordinator at Surrey, British Columbia, Canada Full Time

Comfort Keepers ® is the premier provider of in-home care services and is a rapidly growing organization. Customer service is at the heart of what we do and strive to ensure that our Clients and Caregivers are always have a positive experience! Under the general supervision of the President/Owner, is responsible for accurately scheduling of qualified caregivers based on the requirements of all new and current clients.

Key Objectives:

The role holder is expected to provide co-ordination of scheduling services for both clients and our staff to ensure that we maintain the best fit for both parties. In addition, the role holder will be required to provide office administration support through a variety of tasks including but not limited to answering phones, general office paperwork including filing and scanning and general administration. The successful applicant will be one that can create outstanding customer experiences and is a professional and team player.

Qualifications:

College Diploma or equivalent and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred. Requires proficiency in common computer business applications (Word, Excel, Outlook, eRSP). Must possess above average customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously. Excellent telephone etiquette and communication skills are necessary.

Accountabilities

• Reports to Scheduling Manager with communication accountability Human Resources and Client Care on staffing needs and caregiver accountability issues
• Completing all scheduling activities and delivering a completed schedule on a timely basis
• Assigning caregivers to new clients with input from Client Care Coordinator
• Monitoring eRSP telephony for caregiver clock in and out
• Handle client or caregiver schedule changes
• Schedule Variance: Track and Minimize all controllable schedule variance
• Target – 0% Variance for existing clients with complete plan
• Client and Hours Retention: Ensure scheduling activities are conducted in such a way as to retain all clients and hours
• Matching of Caregiver Skills and type with Client needs and type to maximize use of current available caregiver force
• Communicate client status to family members
• Client Hours Growth
• Communicate opportunities for existing client hours growth to Client Care Coordinator
• Caregiver Retention: Ensure scheduling activities are conducted in such a way as to retain caregivers
• Staffing: Communicate staffing and availability needs to HR
• Claiming and Payroll coordination
• Answering phones

Authority

• Scheduling and Hours Allocation
• Caregiver accountability reinforcement – Time and Attendance
• Performance Evaluations: Provide input on all performance reviews and for caregivers. Responsibility
• Fair Practices: Ensure all scheduling practices of company are conducted in legal, fair, and objective processes
• Caregiver accountability – consistently hold caregivers accountable to company policies regarding time, attendance, and scheduling
• Client Retention/Client Hours Retention: Conduct scheduling practices in such a way as to ensure client satisfaction and make every attempt to retain client hours

Working Environment:

Office environment. Position Physical Demands: Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone. As part of working with Comfort Keepers Vancouver you will be eligible for Benefits and a bonus program.

Job Types: Full-time, Permanent

Salary: $47,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Surrey, BC: reliably commute or plan to relocate before starting work (required)

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