Communitech Technology Association Looking for Talent Operations Specialist at Kitchener, ON Full Time

Communitech helps founders start, grow and succeed

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

• Hire and retain the smartest, brightest and most experienced people
• Access growth financing at every stage
• Sell to the biggest customers at home and around the world
• Connect the right people at the right time – peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada

• National Job Board (Operations and company liaison)
• Managing new company applications and related correspondence
• Escalating complaints to the right people and highlighting any risks
• Manage shared Work In Tech inbox, ensuring all inquiries are addressed within 24 hours
• Work with Data team to discuss ways to optimize data collection
• Vendor management – work with vendor on system and process improvements, software updates and brand
• Lead new projects and initiatives related to job board expansion efforts
• Talent Events (Event support and production)
  • Lead on all event logistics & production tasks
  • Organize meetings, set and send agenda in advance, ensuring the right people are present
  • Participate in weekly syncs with Marketing, document action items and follow up as required
  • Self-directed training of virtual meeting platform in order to learn the Producer role and be able to be the primary producer on the day of the event
  • Assist with planning for use of the platform and ways of engaging the audience to create a unique participant experience
• Compensation program management and vendor relationship management
  • Program Support and operations, main point of contact
  • Marketing obligations via CTech channels ahead of survey releases
  • Negotiations on discounts for our members
  • Learn the system and train on how to pull reports.
  • Develop documentation and plan “Train the Trainer” sessions (train the FSMs) including materials required for an engaging and impactful session
  • Lead the development of “cheat sheets” for companies on how to access the data, including short explainer video clips.
  • Update and maintain the Communitech salary survey page with information on vendor options, how to access, what the differences are and when to leverage each option.
• Talent Operations
  • Respond to all inquiries within 24 hours that come through Talent Inbox
  • Maintain a reference document for the team with suggested responses to common inquiries and internal contacts for forwarding inquiries
  • Capture and summarize key action items during Team Meetings
  • Maintenance of Team Meetings document
• Liaison for school and student inquiries
• Other duties as assigned. All duties subject to change.

• 3+ years experience in coordinator roles, preferably in talent or recruitment operations
• You like research and have the ability to identify and act on emerging trends in talent acquisition
• You are a self-starter, calm in a storm and can multi-task and organize activities against rapidly changing priorities. A demonstrated ability to work independently through ambiguity with a problem solving mindset
• You’re a relationship builder with strong collaboration skills
• You are comfortable networking and promoting our programs and events within the community
• Strong organizational and time management skills
• Ability to demonstrate superior judgment in a constantly changing landscape
• Ability to work collegially and constructively with a wide variety of stakeholders
• Strong ability to communicate with clarity in both written and verbal modalities

Communitech is committed to providing a barrier-free interview process and accommodating applicants’ needs in accordance with Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We will provide reasonable accommodation to candidates with disabilities throughout the recruitment process and/or employment.