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Computer Workware Inc. is part of the GSC group of companies that offers integrated technology, processing, benefits administration, and insurance services, including benefits administration under the brand name CWI (https://www.computerworkware.com). CWI has been providing solutions for insurance companies, Third-Party Administrators (TPA) and associations since 1986. With millions of members managed on our platform, CWI is the leading provider of Group Benefits administration software in Canada.
Reporting to the Director, Benefits Administration the Benefits Analyst will be responsible for the delivery of services to our client. You are the key day-to-day contact for our client’s outsourced group benefits administration services. You will be responsible for managing ongoing tasks and projects to ensure timely completion of deliverables, achievement of objectives and meeting or exceeding operational measures and contractual performance standards. This includes owning and completing complex tasks, project planning and management as well as coordinating with relevant internal and external stakeholders. In addition, you are responsible for ensuring the highest quality of all deliverables including identifying process improvements.
WORKING AT CWI:
You will be part of a team that is totally empowered, both financially and strategically, to solve important problems faced by today’s plan sponsors and members and positioned for success. We pride ourselves on being responsible with our clients, providing excellent career opportunities for our people, and a providing a great work environment.
We lead by example and promote a culture of success and transparency.
Currently we support a hybrid work model in Toronto and Montreal and anticipate we’ll be returning to the office sometime in 2022. This position is based out of Montreal. Some travel may be required. We are an equal opportunity employer and value diversity. In the best interests of our customers, and stakeholders, candidates will be asked to consent to background checks.
THE ROLE IN A NUTSHELL:
- Establish and maintain excellent client relationship & satisfaction;
- Clear knowledge of our solutions and can effectively support the client;
- Provides internal support to other team members and domains including Benefit Centre representatives
- Responsible to provide expertise in functional areas of our services and solutions;
- Monitor and track all client requests to ensure work is appropriately assigned, has clear ownership and accountability, and is completed in a timely manner with quality;
- Attend and prepare regular status meetings with the client;
- Works to resolve incidents and provide client support;
- Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected;
- Participate in the analysis of requests for changes to our solution or internal processes;
- Organizes and manages change order project deliverables as may be required to deliver “Out of Scope” work, including preparation of requirement documentation, demo/walkthrough, configuration, review of complex test scenarios and testing results, to client where applicable;
- Utilize project management methodology to address annual events such as re-enrolments and new client installations (i.e. Planning, communication, training, client Requirements and execution);
- Manage Plan Sponsor inquiries through all incoming mediums including potential interaction with Plan Members;
- Track and record Plan Member and Plan Sponsor inquiries and escalations;
- Apply problem solving methodology to resolve ad hoc issues;
- Provide initial and ongoing support to Plan Sponsors;
- Provide Member education and support;
- Establish and participate in the evolving processes and materials for this specialized product offering (i.e., workflow, training, processes, execution, operational excellence, and quality assurance).
WHAT WE’RE LOOKING FOR:
- Bilingualism (English & French);
- Post-Secondary degree in a related discipline or equivalent work experience;
- Have a minimum of 3 years of experience;
- Detail oriented and able to assess situations logically;
- Able to understand client issues and take action/provide guidance on next steps
- Able to manage client priorities and expectations
- Able to manage priorities and meet deadlines in a changing environment;
- Excellent communication skills (oral or written) with external clients and internal team members at all levels;
- Advanced Excel skills such as applying functions and formulas to perform calculations and data analysis
- Ability to analyze, organize, prioritize and problem solve
- Ability to multitask and work under pressure while maintaining a high degree of accuracy;
- Must have a positive attitude, a commitment to quality service and be able to cope with the stress inherent in the nature of multitasking and meeting client deadlines
- Strong team player, with a high interest in working in cross-functional team environment;
- Canadian Group Benefits administration knowledge;
- Flex Benefits knowledge;
- HR benefits administration system knowledge.
NICE TO HAVE:
- CEBS Designation
CWI REWARDS YOU WILL RECEIVE:
- A comprehensive benefits package;
- Competitive salary commensurate with experience;
- A key role in an organization that presents opportunities for advancement;
- The opportunity to learn from and contribute to a talented team with a strong track record of success.
Interested in being a part of CWI? If this sounds like a position you would be interested in, we look forward to your application!
Job Type: Full-time
Benefits:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
COVID-19 considerations:
Safety precautions are abided per the legislative requirements in the offices.
Ability to commute/relocate:
- Montréal, QC: reliably commute or plan to relocate before starting work (required)
Experience:
- benefits administration: 3 years (required)
Language:
- French (required)
