Concordia University of Edmonton Looking for Student Records Clerk- Registrar’s Office at Edmonton, Alberta, Canada Full Time

Concordia University of Edmonton (CUE) is a community of learning grounded in scholarship and academic freedom, preparing students to be independent thinkers, ethical leaders and citizens for the common good.

CUE campus is situated on the banks of the North Saskatchewan River in Edmonton’s historic Highlands neighbourhood. Supporting a student body of over 3,000, we are known for our small class sizes and our excellence in teaching. Our small classes and diverse student population provide an excellent opportunity for engaging with students in a sustained and nurturing way unique within the Canadian university system. CUE is an institution that values research in the sciences, social sciences, humanities, and management. Our vision is to become Canada’s pre-eminent small university.

CUE is committed to fostering a diverse, equitable, and inclusive environment for work, study, and living. We actively promote dignity for all, rejecting action and language that are harmful to mutual respect.

Reporting to the Associate Registrar, Records, Registration & Reporting, the Student Records Clerk processes transcript requests, assists with the maintenance and archiving of student records, and assists the Registrar’s Office with a variety of communications directed to students, faculty, and the public. They will work closely with a team of Registration Advisors to support all students at every level through to graduation.

Responsibilities

• Process transcript and Verification of Enrolment requests and handle any inquiries regarding the requests.
• Print and issue student ID cards.
• Process student name and sex changes.
• Ensure all active student files are maintained, including the merging of files from other departments.
• Track files pulled from vault as requested by staff.
• Repair and maintain hard copy files of all students in vault and file room.
• Assist the team in the preparation of a variety of communications (email, phone or mail) and distribution of this information to students, faculty, and the public.
• Develop and revise forms, documents and other materials used in the Registrar’s Office.
• Manage the primary Registrar’s Office email inbox and voicemails.

Requirements

• High school diploma with a related post-secondary credential complemented by office administration and/or records management experience is preferred.
• Effective organizational skills to manage various work assignments given frequent interruptions while maintaining attention to details.
• Excellent communication (written and verbal), record-keeping, and telephone skills are required.
• Strong interpersonal skills with the ability to work as part of a team, maintain confidentiality, and deal with conflict using tact and discretion.
• Commitment to exceptional customer service and a student-focused philosophy.
• Intermediate proficiency with Microsoft Office and experience with Google docs, is required with an aptitude to learn other software as required.
• Experience working in a post-secondary education environment is an asset.
• Satisfactory Criminal Records Check results.

Closing Date: Application review will commence on September 5th, 2023 and will continue until the position is filled.

Concordia University of Edmonton encourages applications from members of racialized groups, visible minorities, First Nations, Métis, Inuit, and Indigenous persons, persons with disabilities, women, persons of any sexual orientation or gender identity and expression, and others who may support a diversity of perspectives at CUE. All qualified candidates are encouraged to apply; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; only those selected for an interview will be contacted.