Conestoga College Looking for Employer Relations Officer – Co-operative Education at Cambridge, ON Full Time

Requisition Details

Support Staff Replacement Full-Time Position (Full-Time Support Staff will be given first consideration)

The incumbent is part of a local campus team within the department of Co-operative Education, Career Services, Career Centre, and Work-Integrated Learning Support Services Department. Using a student, client, and employer centric approach to service delivery, we strive to work collaboratively with our internal and external stakeholders to support the College’s strategic goals.

This role consistently provides an exceptional quality customer service experience for all stakeholders of Co-operative Education through multi-channels, in-person, phone and digital. The incumbent along with the other Co-op Employer Relations Officers (EROs), is primarily responsible for data management & coordinating the co-op recruitment cycle, while working with students, employers and Conestoga colleagues. ERO’s are also a conduit between the Employer Relations Consultant (ERC) and the Co-op Advisor responsible for each co-op program. Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement with 2-3 days on-site, and 2 days remote.

Responsibilities:

• Establish and maintain records management with information that reflects students’ co-op activities in accordance with the department’s policies and procedures and legislation, such as CASL, insurance requirements and that all information is accurately reflected in MyCareer in a timely manner to ensure other business processes operate efficiently.
• Reviews the duties of posted co-op jobs to ensure the co-op experience can meet program outcomes and that other College programs are accurately promoted
• Provides professional quality customer service with employers and students to improve hiring conversion rates
• Coordinates on and off-campus interview schedules for co-op students
• Presents offers of employment (via rankings) on behalf of employers to students.
• Coordinates the resume referral service at the end of each semester for students who have not secured employment
• Maintains accurate data throughout the work term and assists portal coordinator with verifying work-term status reports
• Collects mid-term and final performance surveys, assists with the preparation of PAC and other reports for ERCs, co-op advisors, faculty and the Associate Director
• Reporting technical issues to the Career Portal Coordinator or Associate Director and assisting employers and students with the resolution of technical problems
• Proactively shares new employment opportunities, and employer accounts for co-op students and graduates through telemarketing and e-mail correspondence
• In collaboration with the Employer Relations Consultants and Marketing & Communications Coordinator developing strategies to promote Conestoga’s programs to employers which may include supporting employer recruitment events
• Works collaboratively with the Campus Manager and their campus colleagues to provide clear, responsive and consistent customer service that minimizes the need for further navigation and enhances overall service quality, capacity and sustainability
• Participates in and facilitates cross-functional training as required and remains current on service parameters and referral pathways for students requiring services beyond the scope of those provided by their primary department team/service area
• Proactively engages in relationship building with campus colleagues and contributes to the development of a campus community. Adopts a whole student approach and pursues opportunities to integrate support, services, and programming for students
• Supports student transition (e.g. orientation) and retention initiatives (e.g. exam relief) at peak times in the student lifecycle

Qualifications:

• Two-year Diploma in Business/Office Administration, Public Relations, Career Development, Business Analytics, Computer/data Management or Human Resources
• Three years of experience in a busy office environment, student services or employment services setting is considered an asset.
• Excellent organizational, communication (verbal and written), interpersonal and customer service skills
• High level of computer literacy and experience working with databases to manage data and data analysis, contact management systems, SharePoint system and MS office
• Ability to multi-task, problem-solve and handle a high volume of activity with conflicting deadlines
• Demonstrated tact and diplomacy, as well as accuracy and attention to detail are essential
• Knowledge of Conestoga’s post-secondary Co-op & WIL programs
• Experience with customer retention, sales, and marketing techniques is considered an asset

#LI-POST