Consensus Cloud Solutions Looking for Customer Service Representative (CSR) at Ottawa, ON Full Time

Position Overview

The agent is directly communicating with the fast growing amount of end-users per phone and e-mail and help them setup, solve any problems they may have and make a sale if they have a need for the service.

Prior experience in a call center or similar position is essential.

Job Summary:

The successful candidate will play a key role in the growth of Cloud Services. This role is uniquely positioned to create success rather than maintain the status quo. The Call Center Representative reports to the Customer Service Manager and is a key member of the support team.

This position will be responsible for dealing with the customers and potential customers. No Cold Calling.

The agent is directly communicating with the fast growing amount of end-users per phone and e-mail and help them setup, solve any problems they may have and make a sale if they have a need for the service. Prior experience in a call center or similar position is essential.

Job Duties:

• Responsible for answering customers’ technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
• Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud
• Assume responsibility for learning, in detail, about company products and using this knowledge to solve customers’ technical problems and seeing these through to completion.
• Maintain client work schedule and service level requirements.
• Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future.
• Provides comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
• Report accurately on calls inbound and outbound, record calls and call details on company systems
• Other duties as assigned.

Job Requirements and Experience:

• Minimum 1 year experience in Customer Support/Technical Support / Inbound Call Center (previous .com experience preferred)
• Excellent communication skills (oral and written)
• Superior technical and problem solving skills
• PC proficiency; Knowledge of MS Word, Excel and Outlook
• Experience resolving basic user related technical problems with directions given over the telephone
• Ability to work both independently and as part of a team is a must

Location:

Ottawa, Ontario, Canada

Schedule:

• Full Time (37.5 hours per week)
• Weekdays and weekends availability required
• Shifts start as early as 7:00am and end as late as 11:00pm

COVID-19 precaution(s):

• Remote video interview process
• Remote work from home until further notice (no exact date in place)

Language:

What we have to offer:

• Benefits
• Paid Vacation
• Incentives
• Opportunities for career growth and development
• Full Training Program

NOTE: A pre-employment Criminal Background check and past Employment Verifications is required.

About Consensus Cloud Solutions, Inc.

Founded over 25 years ago as the global leader of digital cloud fax technology, Consensus Cloud Solutions, Inc. is a public company. Consensus Cloud Solutions leverages its technology heritage to move from simple digital documents to advanced healthcare standard HL7/FHIR for secure data transport as well as Natural Language Processing (NLP)/AI to convert unstructured to structured, analytics-ready documents helping users unveil information that is meaningful and actionable. The company’s interoperability suite of solutions offers a unified digital environment that optimizes workflows, provides real-time event notifications, on-demand patient query, direct secure messaging, universal APIs, NLP/AI, electronic signature and eFax HITRUST CSF® Certified digital cloud faxing. With more than 11 million users worldwide Consensus Cloud Solutions leads the industry in interoperability solutions that create operational efficiencies and enhance communications. Visit consensus.com

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.

The salary range for this role is $16.00 CAD an hour. The total compensation package for this position may also include [ESPP, enhanced time off packages and benefits.] For additional information, visit https://careers.consensus.com.

Job Types: Full-time, Permanent

Pay: $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
*NOTE = This will be a remote working position/work from home until further notice due to Covid 19.

Ability to commute/relocate:

• Ottawa, ON: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)