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Application Support Manager
Constellation1, is the leading provider of truly integrated technology, media and data solutions to real estate franchisors, brokerages, agents, lenders, and service providers. We’re clear about what we want to do: Innovate in real estate. Not in pursuit of some larger business strategy, but in pursuit of making this industry – our industry – better. We don’t just sell technology. We work closely with clients and partners to identify problems, develop solutions and present opportunities.
Our culture encourages collaboration, breakthrough thinking and work that makes a lasting difference. We reward initiative and informed decisions and empower you to act in the best interests of our customers and our company. Our decisions are guided by our key principles of: Putting Customers First, having a Bias for Action, Failing Fast, Innovating and Breaking Paradigms, and Creating Sustainable results.
Here at Constellation1, we recognize that our past, present, and future success is driven by the passionate and talented people we employ, and we are always looking for smart, dedicated people to join our teams. We put a priority on not simply hiring incredible people, but retaining them with engaging, challenging jobs – as well as a respect for the importance of balance and work-life integration.
We’re always looking for exceptional people. We offer excellent pay, competitive benefits and a rewarding place to work.
WHAT YOU’LL DO
This role will work with our clients who represent the largest real estate companies in North America and our internal technical teams to identify, diagnose and solve issues related to our software products.
This is a growth oriented role, where you will resolve web or CRM based issues of increasing difficulty as your knowledge grows, acquiring programming and database skills on the job. This role can funnel in many directions with us, including QA, Database, and Applications Development – we love to promote from within, and we’ll teach you the skills to continue moving your career forward.
- Be a point of contact for customer support on Constellation1’s Website products
- Lead a team of offshore based support technicians responsible for support, training, and customer communications
- Clear, concise, professional, thorough verbal and written communication skills to assist in troubleshooting client issues.
- Site implementation, set up, and User Training
- Assist in developing and maintenance of product documentation for client facing knowledgebase
- Troubleshoot and resolve user issues using SQL, HTML, CSS, Javascript, JQuery, JSON skills
- Use SQL scripting to run client exports/report activities
- Assist enterprise clients with issues, work with Dev and QA team to achieve quick client issue resolutions
- Log all incidents and Engineering escalations in ticketing systems
- Serve as an escalation point and backup to the Director of Client Services, including client notifications on critical issues when necessary
- Prioritize incoming support issues from support and account management, by working as the intermediary between these groups and engineering
REQUIREMENTS
- Bachelor’s Degree, preferably in a technical discipline. Computer Science Majors most preferred. 3+ years’ customer support/service experience & 1+ years’ technical support experience will be considered in lieu of a technical education.
- Exposure to Real Estate, Transaction Management, or CRM would fast track your progress
- MS-SQL experience required
- Good knowledge of HTML, CSS, Javascript, JQuery, JSON, C#, and .NET Framework preferred
- Defect reporting and tracking for web and mobile software
- Ability to interface with Account Managers and client help desks to document issues and facilitate resolution
- Ability to multi-task, follow exacting processes and procedures and take direction positively.
- Exceptional communication skills and ability to promote a positive interactive exchange.
- Ability to work in a fast-paced environment and quickly adapt to process changes.
Compensation Details
RED offers competitive, market-driven compensation packages to ensure our employees feel valued and appreciated in joining our teams. Specific salary ranges are tailored toward experience and position-level, but we’re happy to discuss that one-on-one with you. Our full-time, new hires can take advantage of:
- A competitive vacation package, Medical, Dental, and Vision plans with PPO and HSA options tailored to your needs (we want healthy, happy employees)
- Casual Work Culture with an attitude of self-accountability (We don’t like to micro-manage)
- Phenomenal opportunities for career development and a culture focused on rewarding great performance.
At Constellation1 we believe that we have a responsibility to drive diversity and inclusion in our communities and in the workplace. We celebrate diversity and are committed to creating an inclusive work environment for all employees.
Constellation1 is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate against any employee or applicant because of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy or related conditions, religion, national origin, age, marital status, veteran status, disability status, or any other category protected by law.
Job Type: Part-time
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