ContactPoint 360 Looking for Customer Service Representative – ON SITE at Montréal, QC Full Time

Join our CP360 Family, today!

Who We Are:

We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.

At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA

Who You Are:

We are looking for a Customer Recovery Team member to build positive relationships with every Customer they interact with. You’ll be the assigned team manager’s first point of contact, ensuring that our employees remain satisfied with our services. To succeed in this role, you’ll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If you’re a team player and a problem-solver, we’d like to meet you. Your goal will be to ensure that our relationships with employees are strong, profitable, and enduring.

Role and Responsibilities:

• Researching and responding to all complaints received from the following organizations
• Canadian Transportation Agency (CTA)
• Department of Transportation (DOT)
• Better Business Bureau (BBB)
• Ensure effective, consistent coordination, and implementation of HR business processes, functions, and procedures and monitor HR projects and workflow
• Responding to email communication from the above mentioned departments (Back Office)

Qualifications:

• Minimum keyboarding skills of 40 WPM
• Background in Escalations and Sales
• Working knowledge of PC/Windows environment and Microsoft office suite
• Experience in GDS (Global distribution system) Nav Blue, Intelisys is not required and is beneficial
• Excellent attention to detail, able to manage multiple tasks effectively and resourceful
• Well-managed organization skills and capable of working independently
• Strong written and verbal communication skills in English (French is an asset)
• Understanding of the Air passenger protection regulation

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, or disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

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