Cooperators Insurance & Financial Services Looking for Customer Service Representative Full Time

Position: Customer Service Representative

Job Description:

The Customer Service Representative is ensuring our daily administrative activities are handled in a timely and accurate manner. They manage agency administrative processes and ensure the agency stays on track for daily and annual goals.

The Customer Service Representative is the team’s first point-of-contact for our clients. They should take pride in delivering and servicing client inquiries and have the ability and initiative to take on new and challenging assignments. They should also be able to work cooperatively, with our team, to accomplish objectives.

This is a full-time position: Monday to Friday, 9:00-5:00pm. The office is in Dartmouth, Nova Scotia and our Customer Service Representative is required to work in the office every day.

Roles and responsibilities:

· First responder to client walk-ins, phone calls and Group email and assisting them accordingly.

· Manage the agency’s leads.

· Take payments, balance daily.

· Responsible for filing paperwork for all lines of business.

· Call clients to remind them of renewals.

· Manage Policy Centre activities and assign them accordingly.

· Manage all Billing Centre activities daily.

· Manage all incoming, outgoing mail, and returned mail.

· Book Client Reviews for the agency.

· Any other duties necessary to reach the agency objectives.

Working Conditions:

· Regular office environment.

Qualifications and Skills:

· Skilled in communication (verbal and written)

· Strong interpersonal skills.

· Strong organizational and time management skills.

· Candidate must be comfortable in a technology-dependent environment including proficiency with Microsoft Office and other corporate software (training in-house)

· The successful candidate shall be subject to a Criminal Record and Consumer History background check as a condition of employment.

Experience required:

· Minimum 2 years working in Administration in an office environment.

Job Types: Full-time, Permanent

Salary: $35,000.00-$40,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Dartmouth, NS B2Y 4V6: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Office Administration: 2 years (required)
• Customer service: 2 years (required)

Shift availability:

• Day Shift (preferred)

Work Location: In person

Application deadline: 2023-09-08
Expected start date: 2023-10-02