Coughlin & Associates Looking for Customer Service Representative at Ottawa, ON Full Time

About Coughlin & Associates Ltd.:

Across the country, thousands of Canadians rely on Coughlin & Associates Ltd. to design and administer their group medical, dental, disability, life insurance and pension benefits. Coughlin is a full-service benefits consultant and third party administrator. Our services include:

• group benefits consulting and plan marketing
• plan administration and correspondence
• claims adjudication and payment

Established in 1958, Coughlin & Associates Ltd. provides services to some of Canada’s most respected companies, unions and public service organizations.

Do you value Service Beyond Expectations?

Today, we are offering highly organized and motivated individuals with a passion for exceptional service the opportunity to fill the following full-time position in our Ottawa office. If you have experience relating to some of the following fields: accounting, benefits, claims adjudication, customer service, group administration, human resources, payroll, business analysis, consulting, finance, banking, bookkeeping, accounts payable, or accounts receivable, we want to hear from you.

CUSTOMER SERVICE REPRESENTATIVE, bilingual

Job Summary

The Customer Service Representative primarily manages inbound and outbound customer calls and emails to effectively address customer requests, issues and inquiries in a timely manner for the Pensions Department.

Qualifications

The Customer Service Representative requires a High School Graduation diploma in a related field or equivalent training acquired from a combination of relevant work experience and education. At least 2 year of related work experience in a customer service support role is expected.

The Customer Service Representative must possess:

• The ability to maintain good public relations, both within and outside the organization.
• A demonstrated ability to provide excellent customer service in a fast-paced environment.
• Sound knowledge of Microsoft Office and standard office administration procedures.
• Excellent listening skills.
• Adaptable to different personality types.
• Excellent verbal and written communication skills, fluent in both English and French.
• The demonstrated ability to learn and master new software and technology.
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively.
• The ability to adhere to existing company policies and procedures.
• The ability to use tact and discretion to maintain information in the strictest of confidence.

What’s in it for you?

We offer one of the most competitive compensation and benefits packages in the industry. We pride ourselves on career development and fostering growth. Our employees enjoy the opportunity to provide valuable feedback and collaborate on achieving goals. Coughlin’s team is truly one-of-a-kind. If you have what it takes to provide Service Beyond Expectations, apply today.

Coughlin & Associates Ltd. is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout our selection process. We thank all applicants for their interest but advise that only those

Job Types: Full-time, Permanent

Salary: $40,000.00-$40,600.00 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

Language:

• English (required)
• French (required)