County of Brant Looking for Part-time Customer Service Representative (One Year Contract) at Brant, Ontario, Canada Full Time

LOCATION: Various Locations

Minimum Qualifications:

• Post-secondary school education or equivalent combination of education and experience
• Minimum one – two years of customer service/office administration related experience
• Proficiency with MS Office including Microsoft Word, Excel, Access, Outlook, Internet, and Publisher
• Experience working with a Recreation Software System
• Experience with cash handling & Point of Sale
• Proven ability to maintain confidentiality
• Proven exceptional customer service skills, both written and verbal
• Demonstrated organizational and strong verbal and written communication skills with a high degree of initiative and self-direction
• Ability to work in a fast-paced team environment with a high degree of professionalism while, at times, working under pressure and dealing with difficult situations pertaining to customer service
• Ability to work flexible hours, which will include day, evening, weekend and short notice call in shifts with most hours being evening and weekend shifts
• Current Standard First Aid, CPR, AED certification (or ability to complete within a year of hiring date)
• Acceptable Police Records Check
• Knowledge of sports, preferably ice and field sports (hockey, ball, soccer, figure skating, etc.)

Assets:

• Experience working in a municipal recreation setting/facility operations
• Experience with ActiveNet recreation software system

Duties:

• Serving as primary point of contact for the Brant Sports Complex and the Community and Protective Services Department, answering telephones and responding to general public and user group inquiries
• Provide excellent customer service at the Brant Sports Complex Information Desk, Paris Community pool and Syl Apps Community Centre and direct facility users to appropriate program spaces, change rooms and meeting spaces
• Posting schedules on the in-house electronic room schedule system
• Processing program registrations, facility booking requests, permits and related documents
• Processing of memberships and dog licenses
• Administrative functions such as cash handling, bank deposits, filing and preparing documents and marketing materials
• Monitoring of the general public
• Light housekeeping duties in office area
• Other duties as assigned

Rate of Pay: $22.21 per hour

Hours of Work: 5 – 24 hours per week. Shifts vary, with focus on evening and weekend shifts. Generally evenings (4:00 p.m. to 10:00 p.m.), weekends (various shifts between 7:00 a.m. to 10:00 p.m.) and daytime hours (Monday to Friday various shifts between 8:30 am and 4:30 pm)

The application deadline is Monday December 18, 2023 @ 9:00 a.m.

Date of Posting: Friday December 8, 2023

The County of Brant is committed to providing accommodations for persons with disabilities. Accessibility accommodations are available for all stages of the recruitment process. If contacted for an employment opportunity, please advise the County if you require accommodation.

We thank all applicants and advise that only candidates to be interviewed will be contacted. Personal information submitted is collected under the Municipal Freedom of Information and Protection of Privacy Act.

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