Make an impact at a global and dynamic investment organization
When you invest your career in CPP Investments, you join one of the most respected and fastest growing institutional investors in the world. With current assets under management valued in excess of $500 billion, CPP Investments is a professional investment management organization that globally invests the funds of the Canada Pension Plan (CPP) to help ensure long-term sustainability. The CPP Fund is projected to reach $3 trillion by 2050. CPP Investments invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments, and is headquartered in Toronto with offices in Hong Kong, London, Luxembourg, Mumbai, New York City, San Francisco, São Paulo and Sydney.
CPP Investments attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to:
If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here’s an opportunity for you to invest your career at CPP Investments.
Job Description
Reporting to the Head of Technology and Data, the Managing Director, Global Techbar is a senior leadership role, accountable to develop and oversee CPP Investments’ technology experience strategy and services. The Managing Director, Global Techbar will lead a team of highly passionate professionals all within the mandate to help CPP Investments’ Colleagues get the most out of their technology by maintaining colleagues’ trust, creating exceptional service experiences, delivering outstanding solutions.
Our Techbar is the first employee-facing experience for all employees to our T&D organization. The Techbar is CPP Investments destination for technology support in each of our locations, offering a fast paced and open environment, providing troubleshooting, IT/mobile support, and technology education to our diverse employee population. Our focus is providing a seamless digital experience, by solving problems and getting them back to work in a timely manner.
To bring our vision to life, MD, Global Techbar will be accountable for:
Defining Technology Experience Strategy Mature Develop CPP Investments’ end-to-end technology experience strategy, working in collaboration with key stakeholders within technology and the various departments, with a solutions-oriented focus, identifying roadblocks and innovating new support strategies, reflecting a can-do attitude.
Excellent Customer Service: Ensure that the teams work in collaboration with all CPP Investments employees, consistently delivering a great end-to-end technology service experience by:
Building Partnership: Building strong partnerships with technology teams and stakeholders to further strengthen the overall effectiveness and efficiency of Techbar.
Build a high performing global team: Build a team with right competencies and skillsets to deliver services that meet and strive to exceed business expectations.
Managing 24/7 Global Support: Manage a Service Desk capable of 24/7 support hours on a global level, leveraging support resource in other sites around the world with continuous improvement mindset demonstrate ability to improve efficiency, reduce wait times and implement automation.
Key Accountabilities:
Qualifications
Additional Information
Visit our LinkedIn Career Page or Follow us on LinkedIn.
At CPP Investments, we are committed to diversity and equitable access to employment opportunities based on ability.
We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.
Our Commitment to Inclusion and Diversity:
In addition to being dedicated to building a workforce that reflects diverse talent, we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know and we will work with you to meet your needs.
Disclaimer:
CPP Investments does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or web-site will be considered unsolicited and will not be considered. CPP Investments will not pay any referral, placement or other fee for the supply of such unsolicited resumes or information.
Mandatory Vaccine Policy
All employees in the Toronto, New York, San Francisco, Mumbai, Sydney, Hong Kong, and Sao Paulo offices will be required to be vaccinated against COVID-19. Accommodations to this policy will be made for medical or other protected grounds. Please contact us to discuss any accommodation needs.
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