Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathways.
We’ve built Crimson to become the world’s most successful university admissions consultancy, with our students 4x more likely to gain admission. To support our students, we have a Student Success team that’s obsessed with providing the best outcomes for our students and leveling the playing field. They engage, manage, and facilitate a student’s journey with Crimson to help them achieve their goals and reimagine their future.
What this role is responsible for:
The Student Success Manager is responsible for the student experience at Crimson. The Student Success Manager is the main point of contact for the student and family, supporting the student in the timely execution of an agreed roadmap to achieve desired student outcomes and goals. You will work closely with varying internal stakeholders to ensure the smooth completion of services and high client satisfaction.
A Student Success Manager’s key focus is to build internal and external relationships and communicate effectively to maintain trust and strong collaboration.
Student Success Managers are highly organized and skilled employees in project management who understand the needs of different stakeholders and keep the internal team on track to achieve desired student outcomes. They display business acumen and safeguard the students’ and Crimson’s investment from the beginning to the end of the student’s Crimson journey.
As a local partner to the student and their family you will be responsible for informing other team members of cultural or local expectations and requirements and contribute to the continuous improvement of Crimson services in your region.
What success looks like:
Customer Relationship management
Internal Coordination
Operations and ongoing improvement
What qualities and skills would help you succeed in this role:
Required:
Advantageous:
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