Customer Service Concierge Looking for Customer Service Concierge at Kitchener-Waterloo, ON Full Time

Aspire Lifestyles- Customer Service Concierge

· Work from Home Opportunity

· Starting at $20.00/hr with the potential to earn a monthly bonus!

*Please note that this rate is the post training certification hourly pay

*For the hours worked in training and on the job training, you will earn $18.50/hr. After you certify from training, you will move to $20.00/hr AND will receive a certification bonus of the difference for all hours worked during training.

*We are offering a $2.00/hr evening shift bonus

*MUST be able to work Afternoons and Weekends*

*MUST be able to work Full Time

*MUST be in Ontario, Canada

Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience designing and managing high performance concierge programs and customer loyalty solutions. We pride ourselves on delivering extraordinary moments that our customers will talk about for years to come. We value a work-life-balance, promote from within and have a management team that is open to new ideas.

Aspire Lifestyles offers a unique opportunity to make memories for customers every day. The individual selected for this role will be responsible for fulfilling concierge specific requests for a very high profile client program, via phone, email and/or chat. We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Why join Aspire Lifestyles?

· Work from the comfort of your own home.

· Paid Training

· Health, dental and vision benefits after 30 days of employment

· RRSP program with company match

· Career advancement opportunities

Please note that successful candidates must meet the following criteria in order to Work from Home:

· Must procure, set up and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.

· Must provide a private at-home office space, with a lockable door, free of distraction.

Here’s what you bring to the team:

· The ability to deliver white glove customer services to an elite clientele, assisting with tasks including dining reservations, ticket purchases and flower requests.

· Recommend tailored solutions to the customer to drive brand loyalty.

· Comfort in utilizing a variety of resources including search engines, websites and internal resources to research customer requests with the goal of delivering meaningful and valuable solutions.

· Ability to navigate multiple complex systems to accurately document and research customer information.

· Ability to maintain acceptable performance standards including effectiveness, efficiency and quality.

· Able to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone, chat, email, etc.)

Qualifications:

· High school diploma or equivalent is required.

· Must be able to pass a pre-employment background check.

· 2 years of customer service experience.

· 1 year of Call Center experience.

· Prior experience in the Hospitality or Travel industries preferred.

· Must be internet savvy and proficient at navigating multiple systems simultaneously.

If you are someone that easily adapts to change, maintains a positive attitude, and strives to deliver extraordinary experiences…every time, then we want to connect with you today!

No sales required.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

INDCA

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Weekend availability

Application question(s):

• Do you have experience in hospitality and travel?
• Are you able to meet our internet speed requirement of 25 mbps for download and 5 mbps for upload?
• Are you able to work full time, up to 40 hours a week?

Experience:

• Customer service: 2 years (required)
• Call center: 1 year (required)