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At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up – as individuals and as a team – to accomplish our strategy.
Collections Officer
Remote Work Available
CWB Financial Group is a diversified financial services organization providing specialized service in business and personal banking, trust, and wealth management across Canada. Our approach to business is straightforward: we work hard and with integrity, we practice common-sense thinking, we’re accountable for our actions, and we care about our people. We’re incredibly proud of the work we do every day to help our clients grow their businesses, manage their money and realize their financial potential! Learn more at http://www.cwb.com .
CWB National Leasing has been a proud member of CWB Financial Group since 2010. We lend much-needed financing to Canadian businesses so they can acquire the equipment they need to grow. But, what’s in our blood? What powers it all? Our people! Our culture has earned us a spot on Canada’s Most Admired Corporate Cultures by Waterstone, Canada’s Top 100 Employers of 2021.
Do you enjoy helping customers and developing meaningful relationships? Do you have strong interpersonal and communication skills?
If you answered “Yes”, then keep on reading as we may have the perfect position for you!
Working within our Contract Administration team you will follow our “Customer First” approach to collections and negotiate equitable solutions to achieve the best possible outcome for both parties.
Our Contract Administration Department is an integral part of our business and is accountable for providing critical core business/technical knowledge, problem resolution expertise and support throughout the life cycle of CWB National Leasing customer agreements.
Additionally, the Collections Officer will assist customers by responding to inquiries and providing excellent customer service. We are committed to training and development and ensure you have the support and tools to be successful in this role.
You may be thinking, “do I have what it takes?” This is a fantastic opportunity for a self-starting, critical thinker who can collaboratively work with others to fix sticky situations all the while managing multiple competing priorities with tight deadlines.
During these challenging times, our 400+ staff are working and thriving from home. Should it be required, we’re well equipped to get new hires set up for remote working success. Our staff’s health and wellness is priority number one.
What you will deliver on:
Respond to customer inquiries and concerns
Secure payments in a professional, equitable and timely manner
Work in partnership with clients to resolve disputes and negotiate best possible solutions
Exercise discretion and respect the confidentiality of all customer and vendor transactions
Manage customer files / make decisions with respect to file acceleration (next steps i.e. repossession, write off, legal action)
Here’s what we’re looking for:
Minimum 2 years’ experience in: Administration or Client Services within Banking, Financial Services, Credit or Collections
Ability to accurately set up and clearly document payment arrangements
Capability to think proactively and resolve problems logically and efficiently
Keen attention to detail with proven experience maintaining accurate documentation
Ability to maintain a high level of confidentiality and thrive in a rapidly changing environment
Intermediate in MS Office and the ability to quickly learn other applications and programs
Working knowledge of compliance laws pertaining to Collections would be considered a strong asset
Fluent in French and English (written and verbal) considered an asset
Bonus* Previous experience collecting on delinquent or overdue accounts would be considered an asset.
Does this sound like you?
Tech savvy. You love learning new software and strive to always make the best use of the tools you are given
Innovative thinker. You take pride in your strong detail orientation, but you can also strategize and problem solve with the best of the best
Collaborative team player . You are a great teammate and see the value in working together to achieve common goals and strategic initiatives
We love taking care of our employees by offering:
Base salary plus additional variable compensation
Career growth . We are passionate about investing in our employees’ development and supporting them to reach their professional goals
Extremely robust, employer paid, benefits package including, health care spending account, wellness program, flex day and much, much more
Matching employer contributions to your retirement savings
Company ownership: When you join us, you become an owner with our employee share purchase plan (ESPP). You invest in us, so we invest for you
Can’t wait to apply?
If you believe you are the person we’re looking for, be sure to let us know why you would be a great fit for CWB National Leasing. Go ahead and get creative with your application. Introduce yourself; tell us your story and your past adventures. We look forward to hearing from you and the conversations ahead! Please include the job requisition number in your cover letter along with your salary expectation.
If you aren’t the right person for this role but you know someone who is, please feel free to share amongst your network!
CWB Financial Group is committed to being an equitable employer, providing an inclusive environment for a diverse workforce. We believe that inclusion has power. In fact, that’s one of our values. We know that diverse teams unleash new ideas and perspectives. We work to create an organization where people can be proud of who they are, and allies for those around them. We know that there is power in our differences and we are committed to providing equitable treatment to all employees, applicants and clients. And beyond that, we celebrate our people and those differences. We’re always looking for talent that believes these things too.
As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out.
Closing Date:
- P osition closes at 12:01am on the close date identified below.
04/8/2022
