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If you are a Customer Success Director with experience, please read on!
Founded in NY, we are a fintech platform with a focus on payroll. We have raised over $100M after closing our Series B.
Due to growth and demand, we are looking for a Customer Success Director. Seeking someone with at least 5 years of customer success experience, preferably with fintech experience. If you have Salesforce, onboarding, entertainment, payroll, management and growing and developing teams experience, we want to talk to you! Can work anywhere remotely in the US or Canada
What You Will Be Doing
- Create and implement a thorough customer success plan that is in line with the goals and vision of the business
- Establish and monitor KPIs to monitor measures for customer success, such as client happiness, retention, growth, and advocacy
- Implement scalable techniques and seek out chances for process optimization to improve the overall client experience
- Promote a positive and high-performing culture by leading, mentoring, and motivating a group of customer success managers
- Establish precise performance standards, offer ongoing coaching, and carry out regular performance reviews
- Work with cross-functional teams to connect customer success strategies to business objectives, such as sales, marketing, and product
- Develop and build strong bonds with key clients, acting as both an internal and external champion for them
- Engage with clients proactively to learn about their requirements, difficulties, and aspirations in order to create programs that are specifically designed to help them succeed
- To find opportunities for development and expansion, keep an eye on client satisfaction and perform routine business reviews
- By locating upsell and cross-sell possibilities based on client requirements and product capabilities, you may increase customer retention and growth
- Develop account plans and strategies in conjunction with the sales team to increase income from current customers
- Collaborate closely with the product team to collect user insights and feedback and to promote product upgrades and new features
- Develop a powerful customer advocacy program by asking clients to serve as references, gathering praise, and conducting case studies
- Use customer success stories to demonstrate the worth and influence of our goods and services
- Develop customer-focused content in partnership with marketing, and provide sales teams with tools for customer success
What You Need for this Position
- At least 5 years of customer success experience, preferably with fintech experience
- KPI
- Management
- Onboarding
- Customer Success
- SalesForce
- Gainsight
- Payroll
- Upsell
- Retention
- Fintech
What’s In It for You
- Salary: $130K – $210K
- Medical, Dental and Vision Insurance
- Unlimited PTO
- 401k
- Stock Options
- Parental Leave
- Work remote from anywhere in Canada or the US
Benefits
- Vacation/PTO
- Medical
- Dental
- Vision
- 401k
So, if you are a Customer Success Director with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Nelle Stang
Email Your Resume In Word To
Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:
Nelle.Stang@CyberCoders.com
- Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : NS8-1750754L995 — in the email subject line for your application to be considered.***
Nelle Stang – Executive Recruiter – CyberCoders
Applicants must be authorized to work in the U.S.
CyberCoders is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
