Handle (store and over the phone customer) complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
Be able to process payments, forms, applications, or requests.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes.
Learn about the products inside and out to be able to answer any questions from customers.
Help customer to do troubleshooting with electronics products over the phone and store.
Making sure that keep the store clean according to the company policy.
Regularly check emails and phone call/text for missed messages.
Sell products and services based on customer needs
Perform after-sales service activities (invoicing, relocations, general information, solving customers’ problems or referring them to the appropriate department)
Verify customers’ level of satisfaction
Retain customers who want to cancel or reduce their products and services
Manage customers’ administrative files
Occasionally solicit current customers and potential customers
WILLING TO WORK IN MISSISAUAGA AND BRAMPTON LOCATION

We need you ASAP! Feel free to call on contact me at 647-857-6920 to schedule your interview or email me at z a d e k @ dlightinc.ca

Start date: ASAP

Job Types: Part-time, Permanent

Salary: $16.00-$19.50 per hour

Benefits:

Schedule:

Supplemental pay types:

Work Location: One location

D Light Inc. Looking for Customer Service at Brampton, ON Full Time

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