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Position Details
Position Information
Position Information
Position Title Manager, Student Accounts
Department/Unit Financial Services
Location Halifax
Posting Number S164-22
Employee Group DPMG
Position Type Regular, On-Going
Duration of Contract (if applicable)
Employment Type Full Time
Full-time Equivalency (FTE) 1.0
Salary $60,571 – $81,947 per annum
Classification ADM-06
Provisional Statement
This is a provisional classification. Formal classification procedures will be initiated by the Job Design Unit in approximately six months.
About Dalhousie University
Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our more than 20,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.
Job Summary
Dalhousie Financial Services strives to provide the highest quality financial services and information to ensure the effective stewardship of University assets to the benefit of students and scholarly activities. Financial Services is a core service unit of the University, providing services in areas of financial accounting, budgeting, procurement and risk management, cash management, financial systems and policies, and the University’s endowment, pension and short term investment programs. Reporting to the Associate Director, Finance Operations, the Manager, Student Accounts is responsible for the management of the Student Accounts unit within Financial Services, and they will assist with the planning and organizing of the functions required to collect and properly account for tuition, residence, and other student fees.
Key Responsibilities
Responsible for the efficient day-to-day management of the operating section of the Student Accounts function, which includes ensuring monies are collected and disbursed in a timely manner, guiding accounting treatment, and ensuring cash received is appropriately secured, recorded, and prepared for deposit.
Oversees general collections procedures and policies. Monitors student receivable accounts, initiates collection activities where appropriate, and determines uncollectible accounts. Acts as main point of contact with collections company ensuring the Dalhousie’s needs are met, while maintaining a positive image for the University.
Identifies areas of control weakness or process issues and works with Associate Director to resolve. Reviews processes for efficiency and effectiveness and proposes changes as needed.
Resolves student account issues that are outside the scope of the clerical roles or have high potential impact to the institution. Facilitates and approves financial arrangements with students in alignment with approved payment schedules.
Works with stakeholders across campus responding to inquiries around tuition and fees, compiles fee schedules for posting on website, and coordinates with systems staff to test fee processes.
Manages a team of six clerical staff, along with temporary and student staff, ensuring that production schedules and scheduled work peaks are properly executed while maintaining a high level of student service.
Note
The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.
Dalhousie’s vaccine mandate has been suspended at this time, and employees no longer need to provide proof of full vaccination. However, health and safety risks to our community will continue to be monitored and a vaccine mandate may be reinstated if necessary.
Qualifications
Undergraduate degree in commerce or business administration, plus five years’ experience in a university or similar setting with strong accounting and some computing/system background (or an equivalent combination of training and experience) is required. At least three years’ supervisory and management experience is required. High level interpersonal and teambuilding skills are required. Demonstration of good judgment, initiative, and problem-solving skills are all essential to this role. The ability to anticipate student service needs is key.
Job Competencies
The successful candidate is expected to demonstrate proficiency in Dalhousie’s core and leadership competencies (https://www.dal.ca/dept/leaders.html), in particular:
- Integrity
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication
Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program.
Application Consideration
Applications from current university employees and external candidates are assessed concurrently. Current university employees will be given special consideration.
We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or Human Resources.
Diversity Statement
Dalhousie University is committed to fostering a collegial culture grounded in diversity and inclusiveness. The university encourages applications from Indigenous persons (especially Mi’kmaq), persons with a disability, racialized persons, including persons of Black/African descent (especially African Nova Scotians), women, persons of a minority sexual orientation and/or gender identity, and all candidates who would contribute to the diversity of our community.
Posting Detail Information
Number of Vacancies 1
Open Date 04/29/2022
Close Date 05/06/2022
Open Until Filled No
Special Instructions to Applicant
