The Role
We require a highly organized Customer Service Advocate who will be central to supporting Operations Administrator and the successful running of the plant and transportation divisions.
Role responsibilities
Assist with completion of daily documentation and provide detailed information to update our systems.
Deliver quality facility service through timely and accurate processing to billing.
Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
Resolve customer needs and inquiries, by reporting and analyzing activity.
Close interaction with Customer Service for transaction processing, status updates and investigations.
Maintain 100% accuracy on data entry into system.
Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
Review and interpret files, records, and other documents to obtain information to respond to requests.
Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
Generate reports as required.
Dispatch experience, route optimization/continuous improvement necessary.
Management experience preferred.
Co-ordinate deliveries to customer sites.
Skills and experience required
2 – 8 years of administrative experience within retail, hospitality or transportation industry. Experience in Waste management industry is preferred.
Strong knowledge of administrative process and procedures
Ability to research, analyze, interpret, and document transactions and issues following standard procedures provided
Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
Good communication skills both written and verbal
Proven experience in improving processes and procedures
A positive “can-do” attitude and approach to responsibilities with an ability to meet new challenges and changes with an open mind
Strong attention to detail, all work accurate and performed to a high standard
Excellent organizational skills
Job Types: Full-time, Permanent
Salary: $50,000.00-$55,000.00 per year
Benefits:
Schedule:
Experience:
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