DataTrue Looking for Technical Customer Service Representative at Remote Full Time

We are so excited you are reading this and hope you will decide to apply!

DataTrue is an Enterprise software startup with Saas solutions to help enterprise companies audit, monitor and validate the data they collect online and to detect any private information (PII) data leakage. With some of the largest credit card providers, retailers, consumer goods, e-commerce and manufacturers using our products, we love to solve problems and provide the best possible experience for our customers.

This remote role is part of a small team based in Canada plus Melbourne and Sydney, Australia.

This role gets to have an immediate impact on customer success as well as:

• Training & mentoring before and after moving to live channels.
• Supportive, smaller-sized teams.
• Growth opportunities within your role.
• Remote work with the option to meet with the Vancouver team for special occasions.
• Part-time flexible hours during North Amercian business hours

Main Responsibilities:

• Deliver a consultative support experience through creative, technical problem-solving and a thorough knowledge of how the DataTrue solution works.
• Prioritize support tickets and engage with product teams to solve complex product issues.
• Could you communicate thoughtful, customized solutions that help customers move forward and maintain service-level agreements?
• Provide implementation support to existing and potential customers.
• Provide trade marketing support ad hoc, as required for sales opportunities, training material, and product release/s.

Experience and Skills:

Technical skills: HTML+CSS, basic JavaScript, Analytics Tag Management and a basic understanding of website and mobile deployment processes. Experience with Web or Mobile Analytics, such as Google Analytics and/or Adobe Analytics is preferred. QA experience with web and mobile apps is well regarded.

• Analytical nature with the ability to identify root causes and business drivers in problems.
• Strong verbal and written skills with the ability to build effective customer relationships.
• High-level customer support or account management experience is preferred.
• Comfortable working remotely with different time zones and a distributed team.
• Self-driven

Job Type: Part-time
Part-time hours: 16-24 per week

Salary: $20.00-$26.25 per hour

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Summarize your experience leveraging the nominated technical and/or soft skills, and what you are interested in developing further.

In a couple of dot points, let us know what attracted you to this role and why you’d like to join our team.

Work Location: Remote

Application deadline: 2023-02-07
Expected start date: 2023-02-14