We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.
About the Role
International Logistics Coordinator
The International Logistics Coordinator is responsible to ensure a positive customer experience in the international movement of orders through carrier partners including ocean liners, air carriers, and/or dray carriers focusing on claims-free, on-time service, the protection and growth of revenue and margin while meeting and striving to exceed service expectations.
How You’ll Help
Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise
Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements
Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required
Mitigate additional charges and assist with maintaining the accuracy of carrier information
Escalate issues according to established procedures in a timely, accurate and appropriate manner
Work with analysts, managers, and customers in order to quickly ad efficiently resolve issues
Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole
Open and maintain cases within Sales Force based on all customer inquiries/interactions via phone or e-mail.
Other related duties as may be required
Your Skills & Experience:
Post secondary education, preferably in business or international logistics
A suitable combination of post secondary education and experience may be considered
Previous experience in international, ocean and/or air logistics an asset
A suitable combination of post-secondary education and experience may be considered
Exceptional customer service and relationship management skills
Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset
Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements, and execute accordingly
Strong organizational and time management skills, including the ability to work under pressure in a fast paced setting, multitask and prioritize in a deadline driven environment; appropriate sense of urgency
Ability to work independently and to collaborate with others to meet customer expectations
Ability to work flexible hours to meet customer needs both locally and internationally
English; French an asset
Able to work with little supervision
Day & Ross is committed to providing a safe working environment for our employees, visitors, vendors, customers, and other members of our communities. In line with our culture and values, we believe that being vaccinated is the most effective way to protect each other. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with Day & Ross.
Day & Ross is committed to applying the foregoing in accordance with applicable human rights legislation. The Company will review all requests for reasonable accommodation based on a protected ground on a case-by-case basis, and such accommodations will be granted where they do not cause Day & Ross undue hardship or pose a direct threat to the health and safety of others.
To apply, visit the Careers page on our website at dayross.com.
Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.
As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.
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