Day & Ross Looking for Dispatch Manager at Woodstock, ON Full Time

At Day & Ross, you’ll go far.
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength – and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

About the Role

Dispatch Manager (Operations Manager)
Full-time
Woodstock, ON

In a 24/7 operation, understand the business to safely lead the Operations Team to meet stakeholder expectations with respect to service and productivity and to responsibly manage to budgeted costs

How You’ll Help

• Lead and manage a fast paced and high volume dock operation though a team of supervisors, lead hands, and front line employees.
• Coach and develop team members using a positive attitude, collaboration, clear communication, and direction.
• Make informed decisions based on safety, service, and productivity standards, with an understanding of company processes, policies and procedures.
• Initiate and lead process and customer experience improvements, while meeting deadlines and controlling costs.
• Understanding and use of key metrics used to manage terminal performance, including load factor, on-time delivery, LMS, and freight flow.
• Recognize problems and work with others towards a practical and speedy resolution.
• Other related duties related as may be required.

Your Skills & Experience:

• Post secondary education in transportation or logistics preferred. A suitable level of practical experience may be considered in lieu of education.
• 3-5 years’ experience in a terminal setting, preferably in the transportation industry.
• Experience leading a team of front line employees, managers, and supervisors
• Contributing to the development of and managing to an annual operating budget.
• Trained in the Transportation of Dangerous Goods
• WHMIS certified
• Strong leadership skills, including the ability to get things done through others and people development.
• Computer skills with MS Office products and web based programs. Experience with AS400 a definite asset
• Safety oriented
• Good communication skills, verbal and written
• Strong problem solving skills
• Customer oriented
• Ability to multi task and prioritize workload
• English, other languages an asset
• Bilingualism in English and French required for terminals located in the Province of Quebec.
• Leads teams of supervisors, lead hands and front line employees in a 24/7 environment
• Periodic travel for meetings and development required
• Normally Monday to Friday
• May be required to work various shifts/scheduled to accommodate terminal needs
• Follows all company expectations to promote a safe work environment. Perform all work safely in a fast-paced work environment. Required PPE must be worn at all times on dock and/or safety sensitive areas. Often required to take calls during off hours to provide direction and support to the terminal

To apply, visit the Careers page on our website at dayross.com.

Please note that the successful candidate will be asked to provide reference and criminal background checks prior to employment. Only those candidates selected for an interview will be contacted.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

Experience:

• dispatch: 1 year (preferred)