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Position Summary: Responsible for providing all prospective clients with an outstanding telephone experience during prospective client interview. Serves as first point of contact for our clients and plays a vital role in determining client satisfaction.
Essential Functions
- Handle a high volume of incoming calls, setting the tone and pace of every client call
- Accurately apply the firms criteria to callers circumstances; properly executes existing protocols and procedures
- Perform multiple activities while engaged with caller on the line, including scheduling potential client appointments, retrieving and analyzing accident reports, and highlighting the benefits of firm representation
- Effectively communicate next steps if legal representation is warranted
- Explain, kindly and professionally, when the firm will not be able to assist a prospective client
- Perform administrative duties related to customer service, client intake and overall client retention
- Treat the first and last calls of the day with the same level of care and compassion
Requirements
- Must have excellent oral and written communication skills
- Must be able to convey confidence and empathy over the phone
- Ability to multi-task
- Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
- Bilingual (Spanish) a plus
How to apply?
If you are interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV and Cover Letter
