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The Organization
De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.
Position Summary
We have an opening in our Customer Services Department for an Analyst, Aircraft Economics, Maintenance Data & Sales Support. The analyst will review and analyze technical queries related to all aspects of aircraft reliability and aircraft economics as well as compile detailed reports and presentations. The analyst will close such queries timely and with highest quality. The analyst will also aggressively support aircraft sales campaigns. The selected candidate will be reporting to the Chief, Maintenance Data Analysis, and Aircraft Economics.
Duties & Responsibilities
Review, prioritize, analyze, and respond to all assigned queries related to reliability, maintenance costs, aircraft economics and other analyses of various maintenance & operational data
Utilize/validate/enhance existing engineering analyses or conduct new analyses to develop a solution to the operator’s queries
Work closely with originators of queries (De Havilland – internal and external customers) to ensure all necessary data are obtained in order to meet customer’s expectations with regards to timeline and quality
Work independently and with Maintenance Programs and Planning Specialists to support them and align in all Maintenance Engineering queries, reports, projects, and assignments
Identify potential data validity/integrity issues and address data quality issues to improve technical reporting
Provide qualitative and timely reliability and cost data and analyses to key supporting functions in Customer Services and Support, Sales & Marketing, Procurement, Engineering and other De Havilland teams
Aggressively and timely support De Havilland’s Sales and Marketing teams in their campaigns
Work very closely with In-Service Engineering, Customer Support Account Managers, Field Service Representatives, In-Service Supplier Management, Marketing/Sales Service and Support, Engineering, Procurement, and other De Havilland teams
Participate in customer technical evaluations, customer meetings, conferences and working groups
Education and Professional Qualifications
University Degree in Engineering with at least 3 years’ experience in Industrial or Aerospace or College Diploma in Aviation Technology with at least 5 years’ experience in the Aerospace Industry
Experience:
Three to five years in Aerospace
Strong analytical abilities and experience using statistics to resolve engineering problems
Robust understanding of reliability and aircraft direct maintenance costs
Aircraft maintenance programs and planning concepts, methods and management are a definite asset
Good knowledge of aircraft systems
Familiarity with De Havilland aircraft Dash 8 Series 100, 200, 300 and 400 is a definite asset
Knowledge of Business Intelligence tools and Oracle database is a valuable asset.
Thorough understanding of airline operations and independent maintenance organizations, intimate knowledge of their maintenance & engineering structure and functions is a valuable asset.
Skills
Advanced user knowledge of MS Office Suite (Excel, Access, MS Word, and PowerPoint)
Basic SQL Skills
Robust ability to manage tight deadlines and prioritize workload accordingly
Able to work independently or as part of a team
Able to conduct multidimensional queries of databases containing historical queries and solutions; able to validate/enhance/improve such solutions
Strong customer service skills
Excellent communication and presentation skills
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation and disability, are encouraged to apply.
At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply.
