Job Responsibilities
Provide technical support to users for computer-related technical problems
Respond to end user inquiries and issues
Participate in internal and customer technology projects
Install and maintain service for all end user computing equipment as necessary, including Desktops (physical and virtual), networking equipment (including firewalls, WiFi, VLANs, switches, etc.), and related internet services (Office365, Google, IAM, etc.).
Manage end user devices including software installation (both automated and manual), verify proper controls, and maintain compliance
Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Maintain trust and confidentiality with regard to the information being processed, stored, or accessed by network users
Participate in other company initiatives as required
Required Skills and Competencies
Solid understanding of Windows 8 and 10 architecture and management
Basic understanding of OS X
Solid knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.)
Some knowledge of WiFi
Some knowledge of Active Directory concepts and administration
Some knowledge of cloud services delivery architecture including authentication models and security
Knowledge of PowerShell scripts to automate processes as necessary
Ability to clearly communicate technical concepts to non-technical people
Ability to multi-task and prioritize in a fast-paced environment
Ability to work individually as well as part of a collaborative team
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