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As a Customer Service Representative, you will be fulfilling online sales orders and engaging with customers, vendors and contractors both in our showroom and over the phone to help them achieve their backyard dreams and needs. You will be taking orders, creating quotes and invoices using QuickBooks, scheduling deliveries, and merchandising the showroom. You will be provided with ample product knowledge training and come to be regarded as an industry expert. Cold calling, Cross selling, suggestive upselling, educating customers about our products, and building positive relationships are all part of the role. You are able to handle being in a fast paced environment during peak season with a positive attitude, along with taking ownership of projects. You are also responsible for researching potential new clients and outbound sales calls.
We are looking for dynamic & enthusiastic people who are:
- Strong at communication, and have excellent written, verbal and time management skills
- Dedicated, dependable, hardworking, fast learners that are fun and outgoing
- Detail oriented, problems solvers, with good math skills
- Customer service oriented, passionate, polite, and punctual
- Able to work unsupervised, self motivated, and demonstrate a high level of initiative
- Knowledge of construction materials and a passion for decks would be an asset
- Knowledge of QuickBooks, Outlook, Excel, Word, are also assets
- Bondable
We offer the following:
- Competitive compensation
- Great support from a team of associates, managers and manufacturer reps.
- Product and sales training
- Hours are Monday to Friday 8am – 5pm
Job Type: Seasonal
Salary: From $20.00 per hour
Schedule:
- 8 hour shift
COVID-19 considerations:
Employees and customer required to wear masks when in the showroom.
Education:
- Secondary School (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: One location
