Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leader’s partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Our Business Platforms team is looking for a Business Analyst to support managing the business needs of project stakeholders including customers and end-users for all Personal Insurance related initiatives. You will work with stakeholders across Personal Insurance, Commercial Insurance, Claims, Finance, EPMA, Quality Assurance, Releasee Management, Scrum Masters and Business Owners and be responsible for the analysis and evaluation of business problems, development of recommendations, and implementation of solutions that meet the business needs. Reporting to the Director, PI Initiatives, you will be responsible for gathering requirements, analysis, documentation management, and communication for projects or deliverables. More specifically, in this role, you will:

What to expect from this role?

• Serve as a liaison between the business and technology development teams and insurance applications
• Gather requirements from business users and subject matter experts using techniques such as interviewing, job shadowing and documentation analysis
• Analyze business needs for both functional and non-functional requirements using several techniques
• Execute requirement plans, manage scope and requirements through projects and system enhancements
• Own, prioritize and implement requirements, create business requirement documents (BRD’s) and provide input into functional specifications, conduct requirement reviews, and obtain project sponsor approval of requirements. Ensure all project team members receive requirement and subsequent requirement changes
• Assess and validate proposed solutions against requirements to ensure business needs are met and support testing and design activities

What you bring to this role?

• College or University Degree or equivalent practical experience
• 3-5 years’ relevant experience as a Business Analyst
• Personal Insurance (P&C) experience is a must for this role
• Excellent analytical, problem solving, decision-making capabilities and facilitation skills, with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to clearly communicate with business and technical stakeholders
• Ability to handle multiple demands and competing priorities, while operating independently and as part of a team
• Knowledge with software development lifecycle and release management
• Demonstrated experience in creating Business Cases, Business Requirements Document, other Business requirement artefacts and testing documentation
• Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
• Experience with Agile delivery methods and familiar with confluence and JIRA (Tools to manage requirements and change)
• Contribute to User Acceptance Testing (UAT) efforts, coordinating and quantifying defect management during project and system enhancement implementations
• Bilingual in English and French is an asset

** This is not an IT role

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Go ahead and expect a lot — you deserve it, and we’ve got it:

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: hrsharedservices@definity.com

Background checks
This role requires successful clearance of a background check (including criminal checks and leadership references).

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