Demon Powersports Looking for Technical Service Representative at Richmond Hill, Ontario, Canada Full Time

PD International (PDI) is a Canadian-based company which owns and operates established international brands in the outdoor recreational sports industry, specifically in the powersports, electronic vehicle and automotive space. These industry-leading brands and businesses include Demon Powersports, Demon Electric, and Rugged ATV/UTV. PDI is a fully integrated company, which develops, manufactures, markets, and sells its products to a variety of customers worldwide. Over the past several years, PDI’s significant market penetration into the outdoor sports industry can be attributed to its leadership in innovation, technology, market knowledge and expertise. With the growth of the outdoor recreational sports industry to continue rise, PDI is now looking to expand into new markets, enhance brand value, and take the next step to become one of the largest players in the outdoor sporting industry. We are looking for highly motivated, team-oriented, and entrepreneurial candidates to join our dynamic and growing team!

Position:

Parts/Product Technician – Technical Analyst – Product Support

Objectives:

We are looking for a self-motivated, organized, and technical individual to join our product team. A knowledge of ATV/UTV or automotive service parts is an asset. Overall responsibility is to help maintaining product catalogs to ensure product applications are accurate for national/international distributors and ecommerce platforms, research for new machine models and read internal technical data, drawings and BOMs to find the right fits within the company’s product list, and perform data entry for the ACES database. They will also be required to troubleshoot repair and maintain ATV/UTV/SXS and e-bikes.

RESPONSIBILITIES

• Must possess exceptional technical understanding and troubleshooting skills relating to the

motorcycle/ATV/PWC industry.

• Conduct data analysis of warranty claims and field reports to define and prioritize quality issues.
• Daily review of on-going investigations, forward new information from the market (Dealers, Tech-Line) to all concerned parties in a timely manner.
• Conduct warehouse rework campaigns as required: recalls, Product improvement / update campaigns.
• QIC Investigation Activity – Technical investigation to understand failure. collecting and validation of failed warranty parts and shipment of sample parts to R&D / producing factory.
• Primary support group for technical inquiries coming through Tech-Line, Customer Relations, Dealer Care, and Sales
• Generate service publications for dealers, other departments, and zones outlining new and revised repair techniques to address issues identified recently in the market. Repairs validated prior to release of service bulletins.
• OEM parts research for new machines
• Read technical drawings 2D/3D and BOMs
• Troubleshoot any technical issue in person or on the phone to help find a solution Professional manner and engaging demeanor; in person, on the phone, and online “people person”, with great communication and friendly attitude
• Diagnose, Adjust, repair or replace mechanical or electrical system parts if needed
• Test and adjust repaired equipment for proper performance
• Perform scheduled maintenance and service
• Inspect and test engines to diagnose and isolate faults

QUALIFICATIONS:

• Bachelor Degree – Engineering
• Mechanics License in either Automotive or Motorcycle would be an asset
• 4 years’ experience in automotive or Motorcycle engineering would be an asset
• Strong proficiency in MS Office – Excel, Word, Power Point
• Being able to meet deadlines
• Being able to work independently
• Automotive industry experience asset
• Previous experience working on any motorized vehicle
• Previous experience working on bikes or ebikes an asset