DHL Supply Chain Looking for Director, Business Development- Supply Chain at Mississauga, Ontario, Canada Full Time

Manage customer relationships for profitability and growth. Develop new business opportunities outside of existing customer base while maintaining existing customer base. Define and develop new service capabilities that extend the reach of DHL Supply Chain’s core value proposition. Ensure that profit goals are met. Act as the primary customer contact relating to relationship development, commercial agreements, growth potential and account strategy for a specific customer base.

Key Accountabilities:

• Account Management- Strategic approach including customer and process elements
• Network Management- Internal and External, Network and Industry events to build pipeline and opportunities
• Margin performance vs. pro-forma income statements
• Pipeline goals – including gross revenue in pipeline, growth against target and business close ratio
• Deliver against revenue and gross profit targets

Detailed list of duties might include but is not limited to:

Customer

• Develop and strengthen customer relationships
• Drive profitable account growth (partner with global where appropriate)
• Research and develop relationships with new potential accounts
• Create and execute account strategies (including an account communication plans)
• Customer Experience Management (CXM)- Facilitate customer survey responses from identified customers and communicate results
• In conjunction with the Operations Process Leader communicate action, results and initiatives to appropriate parties
• Negotiate and execute new commercial agreements and changes to existing agreements resulting from new business opportunities, renewals and other changes

Process

• Sales Opportunity to Operational Delivery (O2D) awareness, understanding and execution of elements involved
• Interact with appropriate parties to ensure the completion of customer related project and action plans
• Ensure the transfer of best practices between customer accounts when appropriate
• Participate in budget process to ensure operational site alignment with account strategy
• Ensure familiarity with all solution sets and the delivery of growth with relation to the specific solution sets
• Ensure understanding of significant site performance constraints, vacancies or increased capacities

Requirements:

• Bachelor’s degree
• 10+ years of Logistics Experience
• 5+ years of consultative sales/business development experience
• 5+ years of P&L responsibility (preferred)