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Job Description :
Role Description:
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Provides critical support functions to the OTC process across Diageo’s spirits business
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Serves as a single point of contact for supply sites to deliver industry-leading customer service through collaboration, proactive order management and customer engagement
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Acts as the liaison between our supply sites and our Customer Logistics teams in the support of service delivery to our customers across the NAM markets
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Monitors and ensures timely flow of product from Diageo plants across the globe, within US and from 3rd party suppliers
Account/Key Stakeholder Responsibility:
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Must be knowledgeable about Order to Cash processes and Import Route to Markets
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Champion great service to our Distributors by collaboratively working across the functions
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Ensure consistent delivery of product from the Diageo Supply sites to the Distributors
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Proactively address and communicate issues that might impact delivery
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Establish and continuously improve business relationships with Supplier contacts; Handle appropriate communications and expectations
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Lead regular collaborative meetings with key contacts within the supply chain (customer operations, importing supply centers) to drive efficiencies in the supply chain
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Actively handle and support new product startups and product discontinuations
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Drive continuous improvements in business processes via critical thinking, share standard methodologies, and ensure appropriate alignment with cross-functional teams
Responsibility:
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Handle an average annual volume of 2k in orders, 2M cases with NSV of $350M
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Maintain, monitor, and influence the results of relevant key performance indicators across service, cost, cash and quality
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Make sound business trade-off recommendations across cost, service, cash and quality to arrive at the most appropriate solution for the business
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Provide critical thinking, sound analysis and appropriate decision making in support of both order management and project management activities (i.e. Net Sales Value, Billings)
Key Outputs:
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Ensure customers adhere to order guidelines and proactively recommend order management & process improvements to supply centers (route-to-market, order lead time, order qty)
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Direct to Customer Imported products continue to play an ever-increasing important role in deliverance of US Spirits Sales commitments. Ability to make sound business decisions against cost and service
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Represent Customer Logistics in cross-functional meetings to craft and influence key critical business processes, such as innovation, system improvements, and logistics network.
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Support the continued development and refinement of Customer Logistics processes and metrics to drive continuous improvements in service, cost, and quality.
Requirements:
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3+ years of experience in customer service, supply chain planning or logistics roles within the beverage alcohol industry or a fast-paced CPG company
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Degree in supply chain, business management, or related fields
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Experience in order management systems (preferably SAP)
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Solid capabilities in MS Office Applications – particularly Excel
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Strong written and verbal communication skills
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Ability to work independently and collaborate with internal and external customers across various levels of the organization.
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Demonstrated ability to build strong customer relationships and manage customer expectations.
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Proven analytical capabilities and problem-solving skills
More About Us:
From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing’s changed. We’re the world’s leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It’s why we trust them with our legacy. And it’s why we reward them with the career-defining opportunities that they deserve!
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world’s very best people.
We’re looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.
Feel inspired? Then this may be the opportunity for you!
Worker Type :
Fixed Term Contract (Fixed Term)
Primary Location:
Dunwin
Additional Locations :
Job Posting Start Date :
2023-04-18
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people’s unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
DRINKiQ
What’s your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
