Dialogue Looking for Case Manager at Canada Full Time

Dialogue is the leading Canadian virtual care provider that delivers exceptional online health and wellness programs dedicated exclusively to organizations who wish to improve the well-being of their members and families. Our Integrated Health Platform™ seamlessly connects our transformational programs – primary care, mental health and EAP – into one consistent experience. One app. Multiple wellness programs. Hundreds of Dialogue teammates are working to elevate the care experience for millions of people and generate positive outcomes for thousands of organizations.

What You Can Expect

Every day at Dialogue, we work with a deep sense of purpose. We innovate. We help. What is our mission? Improving humanity’s well-being by using technology to deliver excellent care. You’ll work alongside an ambitious and highly talented team who do their best work to exceed all expectations. You’ll hear daily testimonials about how your work is contributing to people’s lives.

Who We’re Looking For

Are collaboration, empowerment, passion and authenticity words that speak to you? You’ll fit right in. Keep reading. The mission of the Case Manager is to ensure patients have a supportive and unforgettable experience throughout our Stress Management & Well-Being program as well as with the Employee Assistance Program.

This role is perfect for students as it offers schedule flexibility!

In This Role, You Will Be Responsible For

• Greet new patients in the program and accompany them through their journey
• Check in and follow up on active cases, assist physicians and psychologists in their related tasks
• Analyze cases and provide the best possible solutions to our members
• Take a critical look at our program and generate ideas to optimize our processes and our patient’s experience ;
• Monitor data on patient consultations and progress
• Drive usage by promoting the program to existing clients

What We’re Looking For

• Passion for mental health, quality of care and improving team processes and understanding
• The availability to work days, evenings and weekends
• The availability to work minimum 8 hours per week with the opportunity to work up to 20 hours per week (depending on our coverage needs)
• Strong sense of empathy, time-management, critical thinking, attention to detail and excellent customer service
• Preferably a bachelor’s degree in psychology or in any health-related field
• The ability to communicate in French, both written and spoken
• Available to work evening shifts and one weekend out of two
• Strong computer skills

What We Can Offer You

• A 100%-funded benefits plan for our part-time (21+ hrs) and full-time employees
• Unlimited access to all of Dialogue’s programs for you and your immediate family members
• A team of bright, hard-working, and caring individuals that will contribute to your growth
• A generous time-off policy, including 4 weeks of vacation for full-time employees
• Schedule flexibility and a remote work approach within Canada

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. If you require accommodation, please, email accessibility@dialogue.co.