Diamond Shuttle Services Ltd. Looking for Dispatch Support Coordinator at St. Albert, AB Full Time

Are you looking for an opportunity that is both interesting and varied each and every day? Is being organized one of your best qualities? Then, Diamond Shuttle Services may have the opportunity for you!

We are currently seeking a full-time Dispatch Support Coordinator to join our team in St Albert. This position is ideal for someone who enjoys interacting with customers via phone and email and knows the keys to exemplary customer service.

This role’s responsibility includes assisting our Dispatchers in booking jobs and scheduling / coordinating our team of Shuttle Drivers. This position is tailor-made for an industry professional focusing on customer service and client satisfaction.

Principal Duties and Responsibilities

• Act as the first point of contact for incoming emails/telephone/in-person office traffic from customers and company drivers.
• Obtain job order information from Customers and enter it into the Dispatch System.
• Confirm/verify completed job information in the Dispatch System before passing the job on to the Finance department for job accounting and invoicing.
• Coordinate communication between Dispatchers ensuring jobs are scheduled in a timely manner and assigned to drivers efficiently and effectively.
• Perform full Dispatch functions in a support/ backup capacity in high volume and vacation relief situations.
• Other related duties as required.

Requirements:

• Previous Dispatch, Administrative, or Operations Support experience.
• Experience in the transportation industry is considered an asset.
• Ability to handle secure/sensitive documents such as driver pay and customer pricing.
• Proficient in Excel and other Microsoft Office products.
• Excellent telephone and written communication skills.
• Ability to handle stressful situations in a composed manner.
• Detail-oriented and excellent organizational skills.
• Flexible and quick to adapt to new tasks and challenges.
• Willingness to learn and help the team where required.
• A class 5 (or higher) driver’s license with a clean 5-year Driver’s Abstract.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• dispatching: 1 year (preferred)
• working within the transportation industry: 1 year (preferred)

Licence/Certification:

• class 5 drivers license with a clean drivers abstract (preferred)