DigitalFire Computing Inc. Looking for IT Dispatch Scheduler for Help Desk – basic IT experience required at Oakville, ON Full Time

We are seeking a Help Desk IT Support Dispatch person to join our team! You will answer 40-60 calls per day and 30-60 emails per day and speak to clients who have technical issues.

Responsibilities:

Answer each phone call and email
Speak to clients and ensure we understand their issues and the importance
Document the issues and organize who on our team is doing the work and in which order items get done based on priority
Follow up on all clients issues each day
Be a client advocate and make sure clients are getting great service from our company
Ensure constant communication with clients
Set expectations with clients and make sure they are met and communicate with clients to change expectations as things change – ex. technician is running behind so we need to reschedule etc.

Co-ordinate, assign and review the work of IT technicians engaged in the following duties: co-ordinating production work; dispatching crews; scheduling technicians and routes;
Plan, organize and oversee operational logistics of the organization, establish work schedules and procedures, resolve work-related issues, prepare and submit progress and other reports and co-ordinate activities with other supply-chain work units or departments
Train workers in job duties, safety procedures and company policies
Requisition supplies and materials

Qualifications:

Good working knowledge of tech and IT – but not too much – the idea is NOT to fix technical issues for client – the idea is to provide awesome customer service.
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
At Digital Fire we:

Love teamwork, technology and people
Like our easy going office, team nights out, casual office lunches
Believe your intelligence and critical thinking skills more important than your experience
Help our clients to grow their business through technology
Take pride in our work
We think you should join us if you:

Are eager to learn
Enjoy going above and beyond to help people
Can think quickly on your feet in a fast-paced environment
Want diverse experience in many types of technology
Are an amazing problem solver
Dislike office politics and pessimism and are a positive thinker
At Digital Fire our mission is to be a first-class IT Department to businesses that want to increase productivity and profitability. We can do so because of our top tier staff. Our team has combined experience spanning more than half a century, and we have been established for over 20 years. Your experience here at Digital Fire will be different than working any normal help desk role. You will be exposed to, and learn many different technologies, from virtualization to network security to project planning and implementation. You will get to see and be encouraged to experiment in some of the latest technology in the workplace and will be able to grow both personally and professionally. Most importantly, you will be in a workplace that values their staff and wants them to grow with us instead of being just a number.

If you are interested in joining an exciting workplace where learning is encouraged and helping other business achieve more is our goal, then come join us! We have a diverse staff with a wide array of experience and are always looking for people that will join us in our mission of always going above and beyond for our clients IT needs.

Requirements

Excellent problem solving skills
Excellent customer service skills
Passion for technology
Excellent written and spoken communication skills
Ability to multi-task and manage time efficiently
Ability to work both independently and as part of a team
High School Diploma
Ability to lift 35 lbs
Transportation available for occasional on-site support
Preferred Experience

Associates or Bachelors degree in computer science or related field is a plus
Help Desk: 1+ years
Networking: 1+ years
Windows desktop and server administration: 1+ years
Apple desktop: 1+ years
Linux experience: 1+ years
Mobile and Personal device administration: 1+ years

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All PPE is provided, screening and contact tracing is done and employee safety is a top priority.

Experience:

• dispatch: 2 years (required)
• IT: 1 year (preferred)