Discover Canada Tours Looking for Custom Groups & Charter Specialist at Vancouver, BC Full Time

Position: Custom Groups & Charter Specialist

Closing: Open until filled

Term: Full-Time

Reporting to: Product Manager

Schedule: Monday – Friday; 9am – 5:30pm

How to Apply: Please forward your resume and cover letter to: [email protected]. No phone calls, please.

What we offer:

• Travel on all of our tours and FAMs with our activity suppliers
• Discounts on personal travel
• Team events and excursions
• Working in a small company that is constantly innovating and evolving
• Multi-national team
• Competitive salary and benefits package
• Annual training – be constantly learning
• An open, friendly and energetic work environment where every voice is heard

Expectations:

• Ability to plan, organize, set priorities and manage processes efficiently on a daily basis
• Able to work to tight deadlines and under pressure
• Excellent attention to detail
• Successfully manage multiple clients and their travel request
• Self-motivated and positive, professional approach to customer service
• Ability to influence using proficient sales and prospecting techniques while building friendly and positive relationships
• Some knowledge of BC or Canada is required
• Customer service experience is an asset

Reporting to the Product Manager, the Custom Groups & Charter Specialist will be responsible for developing custom group and charter quotes and providing ongoing support to clients and excellent customer service. The Custom Groups & Charter Specialist will interact effectively with all of our customers and partners and have the ability to respond to inquiries independently, professionally and promptly.

Specific responsibilities include:

Groups Sales

• Lead the Group department, including quoting, monthly reporting, booking, and invoicing of all leisure and incentive groups for various brands.
• Collaborate with the Product Manager and Sales department in a strategic growth plan for group sales, including customer service standards, and advanced sales strategy.
• Analyze and ensure group tour statistics are kept updated and reported on a weekly basis
• Be one of the first points of contact for incoming charter and group inquiries
• Generate new group business for all divisions by creating exceptional and competitive group proposals based on client requirements and budget.
• Collaborate with Sales team to ensure partner and account relationship is managed effectively
• Work with existing clients to assess their needs and present tour options with the goal of continually increasing the amount of business with them
• Manage communications and deliver excellent customer service to all parties in reference to group bookings, serving as a point of contact for various clients
• Provide information sessions and presentations to clients when necessary
• Ensure company deadlines, payment collection, and group details are delivered on time according to contract terms
• Work with the accounting team to collect and document all deposits and payments according to the schedule outlined in the agreement between the client and the company
• Troubleshoot any issues that may arise before, during or after the tour, in line with company policy
• Attend tradeshows and Fams to increase product knowledge

Custom Tour Quoting & Product Development

• Using extensive knowledge of geographical information & suppliers throughout Canada, build unique itineraries and packages that will impress customers in consultation with the Product Manager
• Using a pricing template and researching similar products, set a price that will provide good value to the clients while meeting profit margin targets in consultation with the Product Manager
• Work with our graphic designer to develop marketing material for clients
• Load custom tours into the booking system
• Create Tour Guide or Driver Guide notes, timings, preferred routes, and specific notes on client preferences and inclusions
• Update and monitor online booking platforms, including CRM, and Booking Platforms, to ensure we are maximizing the inventory and filling the coach/es.
• Assist with projects related to the position as directed by the Manager