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Company Description Region : Barrie
At Point S and Distribution Stox, logistics and distribution are at the heart of our business as a Canadian tire distributor, and our vision is to be the most efficient and effective tire distributor. Help us transform our organization so that it can continue to thrive through outstanding, modern customer service.
Find your X
When you join the Point S and Distribution Stox family, you’ll be part of a positive, healthy and respectful work culture. Our work environment is welcoming, inclusive and warm, encouraging teamwork and collaboration, which are fundamental values for us. We recognize your efforts and achievements. As a member of our team, you’ll have the opportunity to propel your career forward in a growing company that strives for operational excellence.
Job Description
Distribution Stox is seeking to fill the role of Account Manager within our organization for multiple regions in Sudbury and surrounding areas. The account manager is responsible for the renewal of corporate agreements and the development of new clients in his/her assigned territory. He plays a key role in the sales and growth of the company and maintains our strategic position in the field of tire and accessories distribution.
Job Description
The Customer Service Manager is responsible for overseeing operations. He/she ensures that protocols and standards are improved. He/she works as a team to ensure excellence in customer service and the adoption of a positive culture, with an attitude of openness and transparency, in partnership with internal and external customers.
Responsibilities
CUSTOMER SERVICE
- Maintain a pleasant and professional working environment with customers when requesting advice, prices, dates and status of deliveries.
- Provide first level technical support to agents (ERP website, procedures, technical calls on tires and accessories).
- Collaborate with management in the resolution of complaints, projects and complex files.
- Take calls during high season when there is overflow in the queues.
HUMAN RESOURCES MANAGEMENT
- Collaborate in the planning, hiring, integration and ongoing training of the team in partnership with Human Resources.
- Ensure the quality of the staff in place to manage all tasks without delay throughout the year and to maintain budget, work and performance objectives.
- Authorize employee timesheets, manage absence requests and collaborate in disciplinary cases.
Qualifications
- A minimum of 5 years experience in customer service or call center
- Experience in team supervision
- Passionate about customer service
- Be very comfortable with information technology (Office suite, ERP, SQL, Web)
- Possess good stress management and excellent time management skills
- Excellent communication skills
- Be recognized as a positive and participative leader
- Strong analytical skills
- Knowledge of the tire industry and/or the automotive industry (asset)
- Knowledge of Excel at the intermediate level
Additional Information
Here are some of the benefits we offer
- Competitive compensation package;
- Full-time, flexible hours;
- Modified summer schedule available;
- Paid sick days and paid bereavement days;
- Annual uniform clothing budget (with corporate logo);
- Well-equipped group insurance programs adapted to your needs;
- Employer-sponsored group RRSP;
- Telemedicine health program available through “Dialogue”;
- Choice of healthcare spending account or a personal expense account with amounts ranging from $300 to $700 annually to help cover co-pay, insurance deductibles, fitness programs or other approved expenses;
- Employee Assistance Program ;
- Staff training and development program ;
- Use of laptop and cell phone ;
- Discounts on tire and accessory purchases ;
- Long-term career opportunities, working at Distribution Stox can take you far.
And much more!
About Us
Unimax brings together two major entities in the tire distribution industry: Point S Canada and Distribution Stox.
We have been named one of Canada’s Best Managed Companies for 6 consecutive years.
Distribution Stox owns more than 1.5 million square feet of storage capacity distributed in 23 warehouses across Canada, and stands out for its straightforward processes, rapid delivery service and the expertise of its employees.
Point S Canada is the country’s largest network of independent mechanical shops, with over 900 points of sale. Our main banners are Point S, Point S City, V1, Otobox, Pneus Prestige, Pneus Max Plus and Méga Pneu in Canada.
Look no further, we have everything you need! Come and make the difference now, and be part of our major expansion in Canada.
To find out more, visit our website: https://careers.distributionstox.ca/
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